Administration Manager
Proworx Business Services
Total years of experience :13 years, 0 Months
Managed office administration, website content, advertising via social media and business information gathering.
Aug 2010 - May 2015, Administration & Customer Service Manager
Apr 2006 - Jul 2010, Office Administrator
Ensured smooth and efficient running of daily operations of the company.
Managed the transactional elements of HR including leave management, maintained Employee data and drafted employment contracts/letters.
Developed and implemented policies and procedures. Prepared the Employee Handbook.
Developed and/or maintained employee job descriptions, reviewed and updated as needed.
Analyzed HR data and prepared customized reports for management reporting.
Conducted employee orientations, team building events and outings.
Participated in ISO 9001 departmental audits.
Procured office equipment and employee health insurance by identifying needs and evaluating options.
Ensured timely renewal of company licenses, certificates and insurance.
Processed Employee payroll and supplier payments. Prepared invoices, purchase orders/vouchers.
Resolved customer issues in coordination with technical department.
Sent customer notices, reminders and announcements.
Performed extensive market research for Sales/Business Development Department.
Organized flights, hotels and other travel arrangements for senior managers.
Developed and maintained the office filing systems both on paper and computer.
Assisted with the preparation of the monthly management accounts.
General office administration and performed additional duties as directed.
Received, screened and dispatched phone calls while adhering to proper telephone etiquettes.
Assisted with enquiries and sent relevant information to potential students. Followed-up by e-mail or phone.
Maintained and updated existing and potential student’s records and files.
Supported the faculty & assisted the Marketing Manager.
