customer service representative
roads and transport authority (rta)
Total des années d'expérience :4 years, 7 Mois
helping users of the puplic transports to find the best and fastest solution to reach them destinations.
and working as a team to present the best service and highest quailty .
respond promptly to customer inquiries
obtain and evaluate all relevant information to handle
inquiries and complaints
- perform customer verifications
- process orders, forms, applications and requests
- direct requests and unresolved issues to the designated
resource
help the customer to get he information that they need,
answering the calls,
handling the customers and try to solve them issuse,
transferring the calls to the employee in the council,
- deal directly with customers either by telephone,
electronically or face to face.
- respond promptly to customer inquiries
- handle and resolve customer complaints
- obtain and evaluate all relevant information to handle
inquiries and complaints
- perform customer verifications
- process orders, forms, applications and requests
- direct requests and unresolved issues to the designated
resource
support the Call Centre team to deliver excellent quality call handling for clients.
Handle all calls - both inbound and outbound - in a courteous, friendly and professional manner.
Handling the payments through customers’ credit cards via telephone calls.
Call the customers in order to encourage them to renew their subscriptions.
support the Call Centre team to deliver excellent quality call handling for clients.
Handle all calls - both inbound and outbound - in a courteous, friendly and professional manner.
Handling the payments through customers’ credit cards via telephone calls.
Call the customers in order to encourage them to renew their subscriptions.
Translate the materials & news media from Hebrew into Arabic language.
