مجموع سنوات الخبرة: 6 سنوات, 3 أشهر
مارس 2012
إلى سبتمبر 2012
customer service representative
في roads and transport authority (rta)
البلد :
الإمارات العربية المتحدة - دبي
helping users of the puplic transports to find the best and fastest solution to reach them destinations.
and working as a team to present the best service and highest quailty .
respond promptly to customer inquiries
obtain and evaluate all relevant information to handle
inquiries and complaints
- perform customer verifications
- process orders, forms, applications and requests
- direct requests and unresolved issues to the designated
resource
and working as a team to present the best service and highest quailty .
respond promptly to customer inquiries
obtain and evaluate all relevant information to handle
inquiries and complaints
- perform customer verifications
- process orders, forms, applications and requests
- direct requests and unresolved issues to the designated
resource
أغسطس 2011
إلى نوفمبر 2011
Customer service agent
في the executive council (dubai government )
البلد :
الإمارات العربية المتحدة - دبي
help the customer to get he information that they need,
answering the calls,
handling the customers and try to solve them issuse,
transferring the calls to the employee in the council,
- deal directly with customers either by telephone,
electronically or face to face.
- respond promptly to customer inquiries
- handle and resolve customer complaints
- obtain and evaluate all relevant information to handle
inquiries and complaints
- perform customer verifications
- process orders, forms, applications and requests
- direct requests and unresolved issues to the designated
resource
answering the calls,
handling the customers and try to solve them issuse,
transferring the calls to the employee in the council,
- deal directly with customers either by telephone,
electronically or face to face.
- respond promptly to customer inquiries
- handle and resolve customer complaints
- obtain and evaluate all relevant information to handle
inquiries and complaints
- perform customer verifications
- process orders, forms, applications and requests
- direct requests and unresolved issues to the designated
resource
نوفمبر 2010
إلى مايو 2011
Call Centre Agent
في Connect for digital services.
البلد :
الإمارات العربية المتحدة - دبي
support the Call Centre team to deliver excellent quality call handling for clients.
Handle all calls - both inbound and outbound - in a courteous, friendly and professional manner.
Handling the payments through customers’ credit cards via telephone calls.
Call the customers in order to encourage them to renew their subscriptions.
Handle all calls - both inbound and outbound - in a courteous, friendly and professional manner.
Handling the payments through customers’ credit cards via telephone calls.
Call the customers in order to encourage them to renew their subscriptions.
فبراير 2008
إلى نوفمبر 2010
Call center agent.
في Connect for digital services.
البلد :
مصر - القاهرة
support the Call Centre team to deliver excellent quality call handling for clients.
Handle all calls - both inbound and outbound - in a courteous, friendly and professional manner.
Handling the payments through customers’ credit cards via telephone calls.
Call the customers in order to encourage them to renew their subscriptions.
Handle all calls - both inbound and outbound - in a courteous, friendly and professional manner.
Handling the payments through customers’ credit cards via telephone calls.
Call the customers in order to encourage them to renew their subscriptions.
أكتوبر 2007
إلى يناير 2008
Translator.
في Egyptian Radio & Television Union.
البلد :
مصر - القاهرة
Translate the materials & news media from Hebrew into Arabic language.
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