Operations Manager
Safari Group of companies
Total years of experience :20 years, 0 Months
I possess nearly 24 years of experience in handling various facets of Retail Operations inclusive of Profit Center Operations, Marketing and Business Development Management. Coupled with this, I have also displayed proficiency in setting - up new Retail stores with involvement in training as well as recruitment and having extensive experience in giving direction to the overall sales and business development & General Managing operations.
My experience also expands in areas of Brand Management, handling Customer Relationship Management and communications coupled with abilities in leading and motivating teams.
I understand that working for your organization requires a candidate who is team oriented and is able to deal with people in various departments. I am confident that I possess these skills, which will help me to perform the job efficiently and effectively.
My goal is to transit my enthusiasm, creativity & experience into a position, where I continue to provide the strategic and tactical leadership to the organization. I am certain that my presence in your team will prove to be beneficial to your organization. As such, I would welcome an opportunity to speak with you to evaluate your needs & share my ideas.
Retail Operations of the company.
Worked with Wal-Mart India, as Manager Operations for Mangalore Store. Sep-07, 2010.
ACCOMPLISHMENTS
• Best debut store of the year award for 2012-13.
• Best store and Best Manager Operation award from CEO.
• Continuously for 9 months got the award for highest achievement in Private label sales.
• Best store layout award during the planning.
• Highest sales no. record in the country in soft launch.
Since Feb’ 2007-2010 Aug with Pantaloons, Sr. Manager Operations Mangalore.
Role: Spearheading complete operations involving planning, inventory management, training, client servicing with a competent team of 40 members.
ACCOMPLISHMENTS
Established an inventory of core products and ensured that these items remain in stock at all times.
Trained and assisted managers in training employees on retail operations, customer services, and changes to policy and procedures.
Single-handedly managed all daily retail operational issues.
Highest achiever of ABP for the year 2008 award.
Highest achiever award of Green card (Loyalty program of Pantaloon) enrolment award.
35% growth over last year.
Nationally No. 1 position in small category stores.
South zone No.1 position in sales & Green card contribution (Loyalty Program).
Monitored the implementation of network database management and the proper interfacing with warehouse distribution software applications.
Selected in All India Pantaloon retail Inspired Store Manager Program.
Successfully completed various projects to name few;
Training of the Staff & Managers
Product Knowledge
Hygiene of store
Grooming Store Department Managers
Customer feedback
Building up the team at one of the store in Bangalore
Catchments Profiling
Eoss 07/08 Begumpet
Role: Guiding a team of 85 members for sales forecasting, sales planning, achievement of overall store sales targets and space management.
ACCOMPLISHMENTS
Lead activities pertaining to customer service delivery and complaint resolution, Process management through implementation of SOP’s, availability of manpower and coverage, training, development & marketing activities.
Entrusted with the additional responsibility while working with the Hyderabad branch as a Coaching Manager and handled training at the store level on presentation & communication skills, self-development, self-discipline, customer service and various computer skills; Also giving motivational, team-building and grooming exercises, retail selling skills, duties & roles, how to function it in a better way and how to control one’s subordinates, etc.
Received Best store to setup in SOP standards
Role: Accountable for handling client servicing activities and retail operations ensuring overall achievement of targets and profitability.
ACCOMPLISHMENTS
Merit of becoming a team leader in the Kids wear department.
Achieved the target in absence of the department manager.
Involved in floor layout and planning for new stores and current changes.
Front line excutive
Completed my Masters(EMBA) from “INDIAN SCHOOL OF BUSINESS MANAGEMENT AND ADMINISTARATION”(An ISO 9001:2000 Certified International B-School)
Undergone Advanced Retail Management Program from Welingkar Institute of Management Studies. Mumbai
Graduation from Sardar Patel college, Hyderabad.
Did my schooling from central board of secondary education.