Receptionist (Mar. 2012 - March 2013) / Senior Receptionist (Apr. 2013 - June 2013)
Fidelity Fitness Club Diamond Edition
Total years of experience :18 years, 3 Months
• In-charge with the general administrative functions in the front desk.
• Performed basic managerial duties in the absence of FOH Manager like complaint handling, responding to e-mails using professional business correspondence technique and others.
• Monitored class schedules, accepted group exercise class bookings and advised status of availability and confirmation.
• Postings and collection of product sales within the day of transaction using the club system software.
• Maintained all appropriate records and completed all paper works and reports in timely manner.
• Make service calls and follow-up calls as necessary.
• Assisted with other functions in the club as requested and in response to operational requirements.
• Delivered exceptional customer service at all times.
• Maintained outstanding customer service as per company standards.
• Answered queries from both internal and external customers though phone, e-mails and personal approach.
• Safeguarded company and consumer’s assets.
• Sole responsible for selling and invoicing of Nokia Accessories.
• Cash Register operations.
• Handled and resolved customer’s complaints in a pleasant and friendly manner.
• Handled escalations from team members.
• Liaised with other internal department to resolve customer’s critical concern, place an order request and other operational activity.
• Administered database and documents within the department and reports directly to branch manager.
• Provided information in response to customer’s queries regarding flight schedules, fares, award information, and promotions.
• Sold holiday and travel products to customers.
• Arranged travel itinerary as per customer’s request.
• Handled customer orders and payments.
• Liaised with other airline company in the event of flight irregularities and/or flight cancellations.
• General administration and provides up-to-date information about airport rules and regulations and other relevant information.
• Handled customer’s complaints
• Consolidated, maintained, and administered database of all in-house hotel guest.
• Forwarded the complete reports of all in-house hotel guests to Central Investigation Department (CID) of Dubai in a timely manner.
• Helped guest check in and ensure that their needs are met.
• Assists guest when they check out of the hotel and handles their payment.
• Arranged transportation from and to the airport and/or during off-sites visits.
• Provided wake-up call as per guest’s request.
• Handled guest’s complaints and escalate critical complaints to Duty Manager
Stood at the upper 10% of the graduating class with GPA of 1.75. A recipient of Academic Excellence for performing above average in the academic requirement of the institution and Leadership Award for being Vice President and President of the Affiliation of the Entire Computer Science student body (University of Batangas Integrated Computer Science Society) for AY: 1999-2000 and AY: 2000-2001 respectively.
