Total Years of Experience: 21 Years, 11 Months
September 2008
To Present
Call Centre Manager
at ICLP
Location :
United Arab Emirates
Job Profile
Managing Customer Loyalty Programme for Well Renowned banks & Corporate Clients.
•Manage the activities and work volume of Call Centre (CC) Customer Services Representatives in attending to incoming customer enquiries and the resolution of issues raised, to provide optimal service delivery.
•Manage the telephone account betting section with respect to the maintenance of systems, procedures and customer service standards and staff rostering arrangements.
•Managing, coordinating & preparing yearly staff’s tickets quotation for
Managing Customer Loyalty Programme for Well Renowned banks & Corporate Clients.
•Manage the activities and work volume of Call Centre (CC) Customer Services Representatives in attending to incoming customer enquiries and the resolution of issues raised, to provide optimal service delivery.
•Manage the telephone account betting section with respect to the maintenance of systems, procedures and customer service standards and staff rostering arrangements.
•Managing, coordinating & preparing yearly staff’s tickets quotation for
February 2006
To August 2008
Supervisor
at Kurban Travel
Location :
United Arab Emirates
Job Profile
•Ticket Sales for Corporate Clients
•Issuing Tickets & making reservations using Galileo System,
•Making Holiday Packages Worldwide Viz. EmiratesHolidays/MH/CX etc.
•Ticket Sales for Corporate Clients
•Issuing Tickets & making reservations using Galileo System,
•Making Holiday Packages Worldwide Viz. EmiratesHolidays/MH/CX etc.
April 2004
To January 2006
Supervisor
at Al Ghaith & Al Moosa (ALTA Travel)
Location :
United Arab Emirates
Job Profile
•Ticket Sales for Corporate Clients
•Issuing Tickets & making reservations using Galileo System,
•Making Holiday Packages Worldwide viz. EmiratesHolidays/MH/CX etc.
•Ticket Sales for Corporate Clients
•Issuing Tickets & making reservations using Galileo System,
•Making Holiday Packages Worldwide viz. EmiratesHolidays/MH/CX etc.
January 2002
To March 2004
Travel Consultant
at Stalco Travels & Tourism
Location :
United Arab Emirates
Job Profile
•Ticket Sales for Corporate Clients
•Issuing Tickets & making reservations using Galileo System,
•Making Holiday Packages Worldwide viz. Emirates Holidays/MH/CX etc.
•Ticket Sales for Corporate Clients
•Issuing Tickets & making reservations using Galileo System,
•Making Holiday Packages Worldwide viz. Emirates Holidays/MH/CX etc.
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