SENIOR RECOVERY OFFICER
MASHREQ BANK
Total years of experience :13 years, 4 Months
• Previewing all individuals’ updates on a daily basis to evaluate his/her performance during the working hours as well as monitoring working hours to compare the effectiveness & productivity of each individual
• Weekly meetings with the team to get a full feedback of the problems faced and suggestions that can help in achieving best results and satisfactions for both parties Staff and customers
• Diagnosing problems by getting data feedback from system updating through customer history
• Archiving problems coming across the system and submitting them to the head of the department during the weekly meetings
• Arranging special packages for the existing corporate customers facing problems towards their liabilities with the bank. (Delinquent customers)
• In charge of the recovery accounts of salary transfer loan, credit cards and auto loans as well as handling all overdue and stuck up of delinquent cases.
• Exhibit owenership of business and maintain operational integrity of the area
•Previewing all individuals’ updates on a daily basis to evaluate his/her performance during the working hours as well as monitoring working hours to compare the effectiveness & productivity of each individual •Weekly meetings with the team to get a full feedback of the problems faced and suggestions that can help in achieving best results and satisfactions for both parties Staff and customers •Diagnosing problems by getting data feedback from system updating through customer history •Archiving problems coming across the system and submitting them to the head of the department during the weekly meetings • Arranging special packages for the existing corporate customers facing problems towards their liabilities with the bank. (Delinquent customers) • In charge of the recovery accounts of salary transfer loan, credit cards and auto loans as well as handling all overdue and stuck up of delinquent cases. • Exhibit owenership of business and maintain operational integrity of the area
