Regional Support Team Leader - ERP Solutions
International Committee of the Red Cross (ICRC)
Total years of experience :12 years, 0 Months
Main duties and responsibilities:
- Manage a team that provides customer support, master data management and training within a given region.
- Carry out the main role of Planning, Designing, Building, Testing and Delivery phases of projects (New ERP Interface - IRIS Project) as Business Analyst
- Provide second-level support to users of JD Edwards and related applications
- Provides data and reports to management
- Contribute to creating a shared knowledge base and Ensure data consistency on supported sites
- Organize and provide training for key users and new Logisticians
- Assists with training and/or post go-live support for newly migrated sites.
- Carry out exceptional processes for small sites with limited capacity.
- Participate in testing of new functionalities and reports releases.
- Write and/or updates local procedures and manuals.
People Management Responsibilities:
- Supervise the Performance Management & Development (PMD) activities for employees under my supervision
- Makes sure that deadlines for the PMD cycle are met
- Engage in ongoing and continuous feedback and support, particularly for employees and other staff members
- Organizes regular meetings within my team to ensure optimal coordination of the work and proper flow of information
- Ensures that job descriptions for employees under are up to date
- Plan and coordinate the annual leave of employees under my supervision ensuring continuity of the operations throughout the year and making sure that there are no outstanding holiday balances at the end of the year.
- Coordinate and support the employees in their personal development by coaching and advising them on internal and external training and development possibilities
- Business analyst and interface design as business process owner on a new Upgrade project for new online system integration with JDE
- General Experience in Logistics operations including Supply Chain Planning, Procurement, Inventory management, Forecasting and MRP, Warehouse Operations and Transportation.
- Provide 1st line support for users of Oracle JDE, OSCAR Light, IRIS and interfaces to legacy systems
- Resolve moderately complex cases in ERP functional areas
- Ensure unsolved/complex cases are escalated to 3rd line support in a timely matter
- Logistics operational support & assistance
- Provide training for Key users, End users and Logisticians
- Provide data analysis and reports to management
- Contribute to the creation of a shared knowledge base
- Ensure data consistency on supported sites
- Participate in testing of new functionalities, reports, releases
- Provide Pre-Deployment, Post deployment and Go-Live Support for migration of new cites to JDE system
(Sage ERP X3 Logistics and Manufacturing Expert) with UBA "United Business Applications"
Tasks include:
- ERP Projects full Implementation
- Project Preparation and Kickoff
- Detailed analysis
- Requirements gathering
- Project Documentation
- Solution design and Implementation
- Key/End users Training
- Acceptance testing and designing test cases
- Post implementation support
Resumed my position with UBA "United Business Applications" as a Quality Assurance Engineer.
Tasks Included:
- Applying specific skills and expertise to ensure that products meet the expected objectives, requirements, and specifications.
- Create and execute test cases.
- Validate that software meets established and reasonable performance guidelines.
- Write, review, revise, and verify quality-standards and test procedures.
- Analyze test data and negotiate improvement ideas.
- Participate in review of standards, procedures, tools, and processes.
- Manage and communicate defect status and updates with other development associates.
- Work collaboratively with teammates and appointed resources to resolve issues and defects.
- Distribute workloads between peer teammates if needed.
- Handling client communications.
- Conducting meetings with developers and help in designing some enhancements and review project status and reports.
- Conduct conference meetings with the business owners to analyze and validate business requirements.
- Hold training sessions for teammates and new team members.
- Engineering Projects and technicalities
- Participation in different projects and internal company operations
- English improvement for the engineers
- Handling of all the communications with International Customers and Partners.
Applying specific skills and expertise to ensure that products meet the expected objectives, requirements, and specifications.
- Create and execute test cases.
- Validate that software meets established and reasonable performance guidelines.
- Write, review, revise, and verify quality-standards and test procedures.
- Analyze test data and negotiate improvement ideas.
- Participate in review of standards, procedures, tools, and processes.
- Manage and communicate defect status and updates with other development associates.
- Work collaboratively with teammates and appointed resources to resolve issues and defects.
- Project management tasks and follow ups
- Follow ups regarding all running projects and their percentage of completion
- Tracking the risks and issues for each running projects and their related actions
- Checking MS Visio Project Plans and their conformance with best practices
- Providing and updated the overall Projects Progress Report for top management on a weekly bases
