Personal Assistant To CEO
Tower Emirates Trading
Total years of experience :20 years, 2 Months
Carries out administrative work on behalf of the CEO. Acting as a first point of contact. Dealing with correspondence and phone calls. Managing diaries and organising meetings and appointments. Booking and arranging travel, transport and accommodation. Organising events and conferences, reminding the CEO/Executive of important tasks and deadlines. Typing, compiling and preparing reports, presentations and correspondence. Managing databases and filing systems. Implementing and maintaining procedures/administrative systems. Liaising with staff, suppliers and clients, collating and filing expenses.
Key skills:
• Discretion and trustworthiness
• Flexibility and adaptability
• Good oral and written communication skills
• Organisational skills and the ability to multitask
• The ability to be proactive and take the initiative
• Tact and diplomacy
• Communication skills
• A knowledge of standard software packages and the ability to learn company-specific software if required.
Key roles:
• To identify when delinquent accounts need to be called based on their terms of sales and call promptly once an account becomes past due.
• To follow up frequently for payment commitments.
• To handle all requests for documentation and to conduct all research resulting from the morning calls in the afternoon.
• To provide superior customer service to our internal and our external customers.
• To compile and submit information about problem accounts to the Department Manager.
• Set up repayment plans according to ability to pay.
Attempt to repossess merchandise if client has not paid debt. • Delete old accounts and clean up files.
Negotiate credit extensions.
Prepares statements for credit department.
• To maintain good customer relations.
Jordana Restaurants LLC
Job Description:
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Recommends potential products or services to management by collecting customer information and analysing customer needs.
• Prepares product or service reports by collecting and analysing customer information.
• Prepares source data for computer entry by compiling and sorting information; establishing entry priorities.
• Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
• Maintains data entry requirements by following data program techniques and procedures
• Prepares source data for computer entry by compiling and sorting information; establishing entry priorities.
• Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
• Maintains data entry requirements by following data program techniques and procedures
• Verifies entered customer and account data by reviewing, correcting, deleting, or re-entering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.
• Tests customer and account system changes and upgrades by inputting new data; reviewing output.
• Secures information by completing data base backups.
• Maintains customer confidence and protects operations by keeping information confidential.
• Contributes to team effort by accomplishing related results as needed.
Primarily responsible in the discharge and supervision of all concierge functions, including bell service, information and message service, as well as administration of transportation. Responsible for obtaining update tour information regarding places of interests and other similar spots intended for tourists. Provide monthly entertainment and activity information at Concierge.
Counter for guests.
• Keep up-to date knowledge of the hotel promotions & banquet functions.
• Keep up-to date knowledge of the hotel products knowledge; F&B facilities & health club & Spa & swimming pool.
• Keep up-to date knowledge of the sister hotel's restaurants; cuisines, style, theme nights,
• Handle guest complaints and assists in maintaining smooth relationships between management and guests by resolving problems arising from guest complaints and attending to their requests or queries with dispatch immediately.
• Assure compliance and coordination of (repeat) guests needs, requests and personal preference.
• Ensuring proper recognition and preference delivery for all guests.
• Actively elicits guest feedback and preferences, regarding hotel services and ensures action is initiated on the same to maximize guest satisfaction.
• Meet & Greet VIPs, escort and familiarize them with their room and hotel facilities/services whenever required.
• Organize and implement all special needs, personal preferences and amenity distribution for the guests in accordance to the department's standards.
• Arrange flight tickets, bookings, appointments and reservations for guests.
• Handling guest's luggage; delivering to rooms, collecting from rooms, and storing in luggage room, ensuring all those transactions are log in Opera.
• Monitor concierge personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
• Oversee the operations of the bell service and ensure it smoothly without delay or mishandling.
• Responsible for the daily roster under the jurisdiction. To maintain and update the Concierge Rota and ensuring staff covers all projects including annual leave and sicknesses.
• Supervises concierge operations & monitors valet & hotel transportation car driver's grooming & performance, and takes immediate action to correct.
• Monitor Transportation Supervisor to finish all assignments given by management, and to keep proper records of all transportation activities.
• Observes concierge team performance & identify training needs and conducts on job & corrective training to improve accordingly.
• Updates concierge team in the new SOP's, policies & procedures, reports any problems to the manager on duty immediately.
• Maintain logbooks for recording of the daily operations of the Concierge, Transportation and Bell Service. Ensure all activities are properly logged down with clear record.
• Maintain clear, proper and accurate records of all luggage's kept at concierge storeroom.
• Perform all duties, other than the above as requested by the hotel, company policies and/or his/her direct Manager.
Job Description
• To handle guest arrival/departure baggage, effectively and ushering guests to rooms.
• Receive guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure.
• Maintain effective communication with all related departments to ensure smooth service delivery.
• Maintain an up-to-date knowledge of the hotel and local services.
• Ensure that the guest luggage is carried from arrival point to room and from room to departure point on check out.
• Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner.
• Deliver morning newspapers to rooms.
• Deliver guest messages and other deliveries immediately without delay in a professional manner.
• Ensure concierge desk and store room is clean tidy and well organized.
• Ensuring customer satisfaction to create customer loyalties by providing excellent service whilst maintenance company standards and procedures.
• Coordinates with front office staff & housekeeping, and relay information regarding guest's movement e.g., early check in & late check out and special request.
• To give assistance for answering and transferring incoming & outgoing calls whenever in necessary.
• Perform all duties, other than the above as requested by the hotel, company policies and/or his/her direct supervisor.
Job Role:
• Provides transportation for sick or injured individuals to medical facilities for treatment.
• Relies on instructions and pre-established guidelines to perform the functions of the job.
• To assist patient whenever possible.
• Must have a good driving record.
Job Role:
• Responsible for delivering letters, printed materials & registered mails to their respective places.
• Delivering letters/parcel fast and efficient service.
• Record delivery of registered mail and collect money for cash- on delivery parcels.
• And do some work as instructed by immediate supervisor.
Job Role:
• Responsible for delivering letters, printed materials & registered mails to their respective places.
• Sorting mails and parcel according to the route to ensure the fast and efficient service.
• Do some work as instructed by the immediate Supervisor.