Haneley Joy Carag, Departamental Secretary

Haneley Joy Carag

Departamental Secretary

MEA Resource Solutions- (Work Location): Mohamed Abdulrahman Al-Bahar LLC –

Location
United Arab Emirates - Abu Dhabi
Education
Bachelor's degree, Bachelor of Science in Hospitality Industry Management Major in Hotel Restaurant and Tourism
Experience
4 years, 7 Months

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Work Experience

Total years of experience :4 years, 7 Months

Departamental Secretary at MEA Resource Solutions- (Work Location): Mohamed Abdulrahman Al-Bahar LLC –
  • United Arab Emirates - Abu Dhabi
  • October 2012 to March 2013

•Provides relevant assistance to all co-employees for the smooth operation.
• Perform Clerical works such as typewriter typing, filing, encoding of letter, operate of duplicating machine and fax simile machines.
• Answer telephone and give information to callers, take messages and transfer calls to appropriate individuals.
• Locate and attach appropriate files such as LPO, Gatepass, Delivery Note and other attachment for invoices documents.
• Complete forms in accordance with company procedures.
• Dispatching and receiving Documents for Albahar, Oasis and Gulf Union.
• Received / recorded incoming and out going documents
• Performed related functions as directed by the managers and supervisor.
• Prepares cheques and receipt for suppliers and have it signed by their respective signatories.
• Preparing bank transfer letter such as leave payment, letter for supplier and dealer
• Typing correspondence, commercial invoice and delivery note for LC.
• Filing of documents such as:
- Parts Invoice, Manual Invoice, Service Invoice, Prime product Invoice, Rental Engine invoice, JVGN, BCVO, Gate pass
for Rental.
• Sending invoices to customer through ARAMEX.
• Preparing monthly DU bills for the staff
• Preparing monthly report for ARAMEX and Finance Department Attendance Sheet Report.
• Informing customers for Cheque collection.

Admin Assistant at Al Danniyeh Royal Gifts
  • United Arab Emirates - Abu Dhabi
  • March 2012 to June 2012

Specialist corporate gifts company that is focused on servicing the top 100 government and semi government entities in Abu Dhabi
Duties and responsibilities:
● Preparing, inquiring and submitting suppliers registration to Government and Semi-government offices.
● Provides all secretarial and administrative support to managing director.
● Dealing with incoming emails, faxes and post, often corresponding in behalf of my director.
● Screening telephone calls, enquiries and request, and handling them if necessary.
● Formulating and maintaining office system, including data management and filing.
● Conducts price comparison among suppliers prices by sending them request for quotation.
● Keeps the company’s important records to its designated file.
● Control and file all incoming and out going documents.
● Producing documents, briefing papers, reports and presentations.
● Responsible for typing LPO’s and Invoices.
● In charge in checking delivery, receipts and invoices for delivered items.
● Conducts fallow-up and update orders.
● Sign and distribute DHL packages.
● Responsible for all cash receipts and disbursement, recording of cheque issue to suppliers, petty cash and bank deposits.
● Maintaining the stocks of office supplies and other stationeries.
● Assumes other function as may be assigned by the manager.

Sales Executive at Marina Gulf Trading Company LLC.
  • United Arab Emirates - Abu Dhabi
  • April 2010 to November 2011

• Listening to customer requirements and presenting appropriately to make a sale.
• Cashiering, till operator.
• Maintaining and developing relationship with existing customers in person and via checking quantities of goods on display and in stock.
• Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.
• Maintain an awareness of all promotions and advertisement.
• Assist the VM in floor moves, merchandising, and display maintenance.
• Communicated customers request and inquiries to management.
• Responsible in every day report including weekly and monthly report to the store manager / general manager.
• Maintaining stationary requisition /monthly store consumables.
• Maintain and monitoring stock level, stockroom management and preparing store product weekly feedback.
• Regularly coordinate with logistics department for the update of availability of stocks and check on new products arrivals.
• Preparing and checking price tags and barcodes as well as damage items to be sent back to warehouse.

Receptionist Secretary at Eastern Hawaii Leisure Co.
  • Philippines
  • October 2008 to January 2010

• Answer the telephone and gives information to callers, take message or transfer calls to appropriate individuals.
• Arrange conferences, meetings and travel reservations for office personnel.
• Complete forms in accordance with company procedures.
• Compose, type and distribute meeting notes, routine correspondents and reports
• Greet visitor and callers, handle their inquiries and direct them to appropriate persons according to their needs.
• Locate and attached appropriate files to incoming correspondence requiring replies.
• Mail Newspapers, promotional material and other information.
• Make copies of correspondence and other printed materials.
• Open, read, route and distribute incoming mail and other material and prepare answers to routine letters.
• Schedule and confirm appointments for clients and supervisors.
• Set-up and maintain paper and electronic filing systems for records, correspondence and other materials.
• Conducts searchers to find needed information, using such sources in the internet.
• Establish work procedures and schedules and keep track of the daily work of clerical staff.
• Operate electronic mail systems and coordinate the flow of information both internally and with other organizations.
• Prepare and mail checks.
• Operate office equipment such as fax machines, copiers and phone systems.

Reception/ Front Office (On-The-Job-Training) at Hotel Roma
  • Philippines
  • January 2008 to February 2008

Completing 180 hours practicum

• Maintains highest level of professionalism when greeting and assisting guest.
• Handles internal and external telephone inquiries and coordinates internal and external deliveries
• Distinguishes records of accomplishment within all facets of receptionist/ telephonic procedures when interfacing with clients to meet / greet and respond to their needs.
• Monitors and procures supplies and endures reception area was well presented at all times.

House keeping ( On-The-Job Training) at Palm Plaza Hotel
  • Philippines
  • November 2007 to November 2007

Completing 200 hours practicum

• Setting the scenery of the hotel through the highest standard of quality in cleanliness and maintenance of the Guest Floors and Public Areas that keep the guest comfortable, safe and secure.

Sales and Marketing ( On-Job-Training) at Executive Plaza Hotel
  • Philippines
  • October 2007 to October 2007

Completing 200 hours practicum

• Answering incoming calls of guests, arranging reservations, filing, and entering data to the system

Airline Reservation and Ticketing (On-The-Job Training) at Small World Travel & Tours Agency
  • Philippines
  • May 2007 to May 2007

Completing 180 hours practicum

• Checking important documents like ticket, passport visa etc.; Do booking, International/Domestic Deposit cash collection; Do the cleaning up of the office and arranging all the necessary documents; Answering phone calls.

Counter Service Crew at Jollibee Food Corporation
  • Philippines
  • August 2004 to November 2004

• Responsible for daily cash flow, cash sales deposit and store operation report.
• Assist customers with their needs promptly and courteously.
• Familiarize oneself with the Price Book, Operation Manual and Bulletin.
•Performs specific job and other task as assigned by the Store Manager.

Education

Bachelor's degree, Bachelor of Science in Hospitality Industry Management Major in Hotel Restaurant and Tourism
  • at International School of Asia and the Pacific
  • March 2008
Diploma, Associate in Health and Science Education
  • at Medical Colleges of Northern Philippines
  • March 2004
High school or equivalent,
  • at University of Saint Louis Tuguegarao
  • March 2002

Specialties & Skills

Company Secretarial
Sales Programs
Administrative Duties
Customer Experience
Administrative Support
Microsoft Word, Excel, E-mail/Fax and internet research skills and easily adapt new software package
Proficient in English oral and written communication

Languages

English
Expert
Tagalog
Expert

Training and Certifications

QUALITY MANAGEMENT SYSTEM (Training)
Training Institute:
Mariana Exotic Home Furniture
Date Attended:
August 2010
CUSTOMER SERVICE SATISFACTION (Training)
Training Institute:
Marina Exotic Home Furniture
Date Attended:
June 2010