Senior Lead Consultant - Transformation
Allstate India
Total years of experience :14 years, 8 Months
o Handled process improvements using methods like Six sigma, RCA/Pareto analysis and Kaizen
o Ensured compliance to ISO9001 standard - conduct internal audits and facilitate closure of NC’s
o Took complete ownership of the Transactional monitoring parameters and managing client expectations on Quality of delivery
o Involved in designing the Quality approach for new business proposals(RFPs)
o Handled the Quality dashboards and reporting to the senior management
o Conducted Basic Quality and Six sigma trainings and created Quality awareness in the delivery unit
● Assignment: With Brainvisa Technologies as Associate Project Manager (July, 2007 to Nov, 2007)
o Handling dual responsibilities of Quality Assurance and courseware delivery for a leading US logistic client. Responsible for ensuring Quality of the E-learning courseware.
o Setting up internal processes and ensuring the project timelines are maintained and client reviews are conducted as per implementation plan and project milestones.
o Completing courseware deliveries within estimated efforts and costs
o Quality monitoring strategy - Involved in framing the Quality check parameters and quality tollgates for the processes
o Process improvements - Identify process improvements and generate savings (QNS) for the company using Six sigma, Lean and Kaizen
o Base lining, validation and monitoring of process CTQ's
o Conduct quality trainings and create quality awareness in the delivery unit
o Mentored 10+ Yellow and Green belt projects to completion
Handled a airline revenue accounting team:
o Ensure Quality of Monthly billing run with no errors
o Involved in framing the quality check parameters and ensuring quality checks are conducted as per sampling plan
o Implementation of corrective action plans for major pain areas in the process
Worked in the Passenger Revenue Accounting unit department:
o Handled data entry and proration of airline tickets into JADE system for revenue accounting
o Handled queries of the team and looked into customer complaints resolution
● Post Graduate Diploma in Management - IT (PGDIT) from Symbiosis University, Pune in 2008
● Master in Commerce (M.Com) specializing in Business Administration from University of Pune in 2005