مجموع سنوات الخبرة: 15 سنوات, 1 أشهر
نوفمبر 2010
إلى حتى الآن
Freelance translator
في Freelance translator
البلد :
مصر - القاهرة
• Freelance translator
أكتوبر 2015
إلى حتى الآن
Instructor
في Skills academy
البلد :
مصر - القاهرة
سبتمبر 2015
إلى حتى الآن
English instructor
في IEC
البلد :
مصر - القاهرة
يونيو 2015
إلى حتى الآن
English instructor
في • AMD (American Academy for Management and Human Development )
البلد :
مصر - القاهرة
Teach and evaluate students
فبراير 2017
إلى حتى الآن
English instructor
في Latin institute
البلد :
مصر - القاهرة
يناير 2017
إلى حتى الآن
Head of English department
في Test Academy
البلد :
مصر - القاهرة
مايو 2017
إلى مايو 2017
English instructor Seniy
في OTO English
البلد :
مصر - القاهرة
General, conversation, business and IELTS courses instructor
ديسمبر 2015
إلى أغسطس 2016
Instructor
في HOL( House of Languages ) Academy
البلد :
مصر - القاهرة
مايو 2014
إلى يونيو 2015
Account Advisor (Technical &Sales specialist)
في Etisalat UAE
البلد :
مصر - القاهرة
Handle technical and sales calls of the home services such as internet, phone and TV packages .
مارس 2013
إلى أبريل 2014
Manager
في AHLAN & CIMS
البلد :
مصر - القاهرة
Dawah office manager in touristic places such as Saladin Citadel and the Egyptian Museum
أبريل 2012
إلى مارس 2013
Technical support Representative
في TE Data
البلد :
مصر - القاهرة
Provides technical assistance and training to customers by performing the following duties.
Essential Duties and Responsibilities :
include the following. Other duties may be assigned as required.
Provide client support and technical issue resolution via E-Mail, phone and other electronic medium.
Configuration of client’s equipment to connect to the Internet via modem/DSL Router (Dialup/DSL customers only).
Configure software to connect to Internet application servers.
Provide training to clients in the use of system and applications as related to Internet.
Obtain general understanding of OS and application operations related to company offered services.
Identify and correct or advise, on operational issues in client computer systems.
Perform creation of new accounts using company provide software tools.
Essential Duties and Responsibilities :
include the following. Other duties may be assigned as required.
Provide client support and technical issue resolution via E-Mail, phone and other electronic medium.
Configuration of client’s equipment to connect to the Internet via modem/DSL Router (Dialup/DSL customers only).
Configure software to connect to Internet application servers.
Provide training to clients in the use of system and applications as related to Internet.
Obtain general understanding of OS and application operations related to company offered services.
Identify and correct or advise, on operational issues in client computer systems.
Perform creation of new accounts using company provide software tools.
يونيو 2010
إلى نوفمبر 2010
Marketing events Representative
في Emco Marketing solutions.
البلد :
مصر
Responsible for propagating products and offering some offers to sell new products in the market
مارس 2010
إلى مايو 2010
Customer Service Representative
في Mobinil '' The Egyptian Company for Mobile Services"
البلد :
مصر - القاهرة
"Still in the training period" till 23-3
ديسمبر 2009
إلى مارس 2010
Business Centre&Telephone opreratot Agent
في Shepheard Hotel
البلد :
مصر - القاهرة
-To provide information regarding the hotel’s facilities and services.
-To provide all internet, secretarial and courier services to guest.
-To provide information on Tour Packages, Airline ticket bookings, Restaurants information for guests .
-To be detail orientated and pay attention to every guest needs .
-To offer assistance to guests in accordance with hotel standards.
-To assist other areas in Front Office Department, Guest Relations, etc.
Beside being a Telephone Operator :
- Receiving in-house and out-house calls and handel them and transfer them .
- Receiving and Recording messages .
- Receiving and sending messages and Faxs .
- Systemize the Wake up Calls and revise them carefully .
-To provide all internet, secretarial and courier services to guest.
-To provide information on Tour Packages, Airline ticket bookings, Restaurants information for guests .
-To be detail orientated and pay attention to every guest needs .
-To offer assistance to guests in accordance with hotel standards.
-To assist other areas in Front Office Department, Guest Relations, etc.
Beside being a Telephone Operator :
- Receiving in-house and out-house calls and handel them and transfer them .
- Receiving and Recording messages .
- Receiving and sending messages and Faxs .
- Systemize the Wake up Calls and revise them carefully .
نوفمبر 2009
إلى ديسمبر 2009
GSA ' Guest Service Agent' Receptionist
في Shepheard Hotel
البلد :
مصر - القاهرة
- Welcoming guests.
-Check in new arrivals.
- Check out .
- Handling with guest complaints .
- Receiving inquering and question via calls.
-Check in new arrivals.
- Check out .
- Handling with guest complaints .
- Receiving inquering and question via calls.
يونيو 2008
إلى أغسطس 2008
Recptionist
في Shepheard Hotel
البلد :
مصر - القاهرة
•Perform check-in, check-out, and cashing.
•Handle with phone calls from the clients.
•Handled all the problems concerning to the hotel.
•Answering guest requests, needs, and getting guest satisfaction .
•Handle with phone calls from the clients.
•Handled all the problems concerning to the hotel.
•Answering guest requests, needs, and getting guest satisfaction .
يونيو 2007
إلى أغسطس 2007
Waiter
في Grand Haytt -Cairo Hotel .
البلد :
مصر - القاهرة
* Receiving and serving Food and Beverage orders .
*Cashing.
*Answering guest requires.
*Getting Guest satisfation.
*Cashing.
*Answering guest requires.
*Getting Guest satisfation.
يونيو 2006
إلى أغسطس 2006
Trainee at Kitchen dep.
في Shepheard Hotel
البلد :
مصر - القاهرة
• Get a training at the Main Kitchen .
• Gard Manger .
• Restaurant.
• Room Service.
• Tracce kitchen .
• Gard Manger .
• Restaurant.
• Room Service.
• Tracce kitchen .
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