Facility Manager
Intercontinental Hotel Dubai Marina
Total years of experience :11 years, 0 Months
Key Responsibilities
Handling two building tower A & B total number of 200 apartments each building have 100 apartments. Public Area/Swimming Pool/Gym/Recreation Room /landscaping/pest control/general maintenance/Staff Transportation/Staff cafeteria /Holiday apartment & car Parking area & recreational activities.
530 Plus Colleagues in housing complex. Managing 6 numbers of team securities, housekeeping staff & life guard, Maintenance Team.
Two Hotel Colleagues occupying Housing Complex.
1. Intercontinental Dubai Marina.
2. Zabeel House Jumeirah
• Procurement and contract management;
• Building and grounds maintenance;
• Cleaning;
• Catering and vending;
• Health and safety;
• Security;
• Utilities and communications infrastructure;
• Budgeting and planning for accommodation manpower, maintenance and other in-sourced and outsourced services (housekeeping, laundry, security, catering, transportation, garbage collection and pest control etc.)
• Managing the overall service delivery including in-sourced and out-sourced services.
• Coordinating the accommodation needs with internal departments and acting as primary point of contact with property management, human resources, real estate, engineering, security, etc.
• To ensure prompt resolution of accommodation issues.
• Work closely with human resources department to define accommodation house rules, policies and procedures.
• Work with the departments to define service level such as those for maintenance and those with external suppliers such as external catering, laundry, etc.
• Manage accommodation issues resolution at all levels (misconduct, behavioral, maintenance, safety, hygiene etc.)
• Ensuring that adequate security coverage is available for the entire premises.
• Ensuring that all policies, procedures and staff accommodation rules are implemented at the staff accommodation.
• Creating good environment for employees and ensuring high level of satisfaction.
• Management reporting.
Handling Big Housing Complex 32 two bed room apartment 60 one bed room apartment 32 studio apartment 200 room for male & female dormitory
•850 colleagues in housing complex including senior management
•Managing 28 numbers of staff team including drivers, security, cleaning staff & ward boys.
•Planning and organizing accommodation, catering and other hospitals services.
•Recruiting, training and monitoring staff.
•Planning work schedules for individuals and teams.
•Dealing with colleague’s complaints and comments.
•Supervising maintenance, supplies, renovations and furnishings.
•Ensuring security is effective
•Carrying out inspections of property and services.
•Ensuring compliance with licensing laws, health and safety and other statutory regulations.
•Facilitating and arranging accommodation for new arrivals & make sure gave them warm welcome.
Inspecting properties; Processing applications for housing improvements and repairs and communicating outcomes to tenants;
•Managing repair and maintenance in staff accommodation complex.
•Dealing with housing applications and the transfer of existing colleagues;
•Liaising with wardens, caretakers, cleaners and maintenance staff;
••Maintaining records and writing reports.
•Play a leadership role with responsibility for day-to-day operations of the Housing maintaining Health and Safety Standards.
•Arranges and participates in Accommodation visits, care conference/hospital meetings as required, staff meetings, administrative and relevant system-level meetings. Participates in and reports on training and development.
•Maintains close working relationship with the Human Resources Department, Housekeeping & security & safety department.
•Prepares and/or inputs all appropriate forms, including statistics, file notes, and related computer documentation.
•Completes project and policy work related to the Accommodation & Transportation which includes committee work.
•Making sure accommodation is well clean & safe for colleagues.
• Provides other duties as assigned
Transportation
•Responsible for arranging & managing transport within the given time limit and as a result must effectively organize and manage a team of drivers and vehicles.
•Responsible for personnel, monitoring their progress and being their first point of contact should a problem arise making communication skills vital. These communication skills are also vital in the development of customer relationships, managing questions and complaints calmly and decisively.
•Organizing and overseeing all health and safety checks and routine vehicle checks and adhering to both company and statutory requirements.
•Strategic development and the maintaining of any administrative records, regularly communicating with the delivery manager to ensure smooth operation.
•Make Sure of all transport legislation and procedures to ensure company compliance.
•Arranging transportation according to management request.
•Making sure all cars are clean & well presentable.
•Maintenance of cars makes sure all cars are well maintained.
Guest Rooms
•Determine and process all guest complaints
•Check all guest rooms are ready for arrival
•Check that all common areas are hazard free and ready for guests
•Conduct daily morning meeting with housekeeping staff and organize all staff daily
•Ensure high level of customer service is maintained at all times
•Assist guests with all questions and reasonable requests
•Relieve front desk staff whenever necessary
•Ensure accurate information is provided to all clients with respect.
Ward Boys
•Allocate ward boys as per departmental requirement in the hospital
•Plan, assign, and evaluate work performance of ward boys
Furniture in the Hospital
•Arranging furniture in the hospital as per hospital standard in patient room public area & administration office.
•Maintenance of furniture sent supplier for maintenance & repair.