IT Support Officer
Al Mana Ventures
Total years of experience :15 years, 5 Months
· Install and configure computer hardware operating systems and application.
· Monitor and maintain computer systems and networks
· Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
· Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
· Teplace parts as required
· Provide support. including procedural documentation and relevant reports.
· Follow diagrams and written instructions to repair a fault or set up a system
· Set up new users' accounts and profiles and deal with password issues
· Respond within agreed time limits to call-outs
· Work continuously on a task until completion (or referral to third parties, if appropriate)
· Prioritise and manage many open cases at one time
· Rapidly establish a good working relationship with customers and other professionals, such as software developers
· Test and evaluate new technology
· Conduct electrical safety checks on computer equipment.
Sim_One.com
2007-2011
• Computer Support Technician
o PC Technician, Programmer, LAN Administrator.
o Computer and related computer hardware troubleshooting.
o Computer system installation and relocation.
o Software troubleshooting.
o Maintain a neat and organized workspace.
o Thorough knowledge of computer hardware maintenance (trouble
shooting to part level)
o Thorough knowledge of Windows XP operating system
o Perform OS and software updates as needed
o Perform routine maintenance on computers as needed for support issues or as scheduled maintenance.
o Maintains and assures confidentiality of data.
2010 - 2011 Asian Institute of E-commerce Computer Hardware Servicing
2002 - 2006 Wesleyan University-Philippines Bachelor Of Science in Nursing