SUPPORT SERVICES MANAGER
Mediclinic City Hospital
Total years of experience :16 years, 10 Months
- Managing the following departments:
Housekeeping, Catering, Security, Non medical material Stores, Waste Management, Pest control, Laundry, Pest control and other outscourcing companies ( more than 30 contracts)
- Managing more than 150 staff in the different departments
- Quality control on the contractors and make sure they comply with the JCI standards
- Creating and modifying policies and procedures
- Negotiation and renewal of expiring contracts
- Identification of new contracts that are required
-Full participation in budget discussions
- Budgets are compiled and managed according to guidelines
- Verification of invoices and processing according to policies and procedures
- Participate in different committees in the hospital
- Participate in different quality improvement projects to meet the clients' expectations.
- Conduct regular inspection throughout the hospital and support services departments
- Coordinate closely and round with the client service coordinator for solving patient complaints
- Reporting directly to the hospital director
Managing the housekeeping department
Supervising a team of 40 staff
Quality control over the department
Managing the budgeti
Quality control on the 3rd party contractors : waste, pest control...
Assistant to the general services manager
Managing the following departments:
Kitchen, housekeeping, laundry, transportation, housing and switchboard.
I got a GPA 3.56 i recieved scholaship of 30% discount on every semester