Senior Manager
axis bank limited
Total years of experience :24 years, 4 Months
AREAS OF EXPERTISE
Operations
Overlooking branch banking operations viz. deposits, tracking investments, increasing incremental assets, as well as promotional events.
Pivotal in handling Internal Audits, Statutory Audits of the branch and dept, which includes embedded principles of operational risk management like Risk Control Self Assessment and Basel II guidelines.
Succusfully Implemented Prime projects like Online DP & Payment Gateway (E-Brok), Instructions through Net, DP Back office system and ensuring the adherence of procedures laid down by the Bank.
ATM related work such as resolving Customer disputes with the minimum TAT period, controlling Daily ATM reconciliation of 6600 ATMs across india, Communicating with the branch ATM Custodian for Physical ATM Cash verification.
Was instrumental in the working of implementation & testing team for rolling over various Automation projects such as ATM reconciliation and Migration of ATM from Existing network to Centralised ATM reconciliation. Also involved in rebuilding and automating Physical Cash verification.
Customer Service
Managing customer centric banking operations & ensuring customer satisfaction by achieving delivery & service quality norms.
Rendering profitable investment solutions to clients for enhancing fund management by analyzing financial capabilities for providing apt investment services. Also servicing NRIs and High net worth customers.
Team Management
Managing and Controlling Back end operations such as presentation of MIS which includes statistics of Ageing analysis of hanging entries like summary and categorywise report, ATM Status reports etc. And also preparing Monthly Operational Review.
Handled a team of 60, Distinction of bringing down processing cost by saving 17% of FTE cost to the firm by Re-Engineering of operational process to make the business process more effective, user friendly, cost effective and reducing turnaround time