Customer Service cum Assistant Administrator
DP World
Total years of experience :6 years, 2 Months
•Assisting with employee relations, meet and greet clients and visitors
•Emailing internal and external correspondence
•Attending telephones calls and transfer to appropriate staff member
•Performing general clerical duties to include photocopying, faxing, mailing, and filing
•Setting up and coordinate meetings and conferences
•Preparing reports, memorandums, proposals and correspondence
•Tracking club supply inventory, approving supply orders and monitoring club operations
•Assisting club staff in maintaining files and organize club budgets and expenses
•Responsible in maintaining membership system updated and other membership related concerns
•In charge in generating Management Reports
•Responsible for the provision of a comprehensive Front Office task and prepare accounts and process payments
•Advertising and selling holiday products to the customers and travel related products including leisure travel
•Providing information about the best destinations places, tours accommodation and transport
•Making travel and accommodation plans for the clients
•Collecting payments from the clients and maintain record of transactions
•Networking with tour operators
•Serving as the mouthpiece for the cruise ship, greeting passengers as they board and disembark
•Providing news or updates about the ships events and upcoming activities
•Making sure that the lobby, dining room, bathrooms and menus are kept clean throughout cruise ship operations
•Making sure all menus of the restaurant are wiped and stain free
•Checking with the telephone operator and answering machine to have an idea of all the advanced reservations
•Planning out the guest seating list and the reservations and making sure that the guests have been seated at their respective tables
•Attending calls queries and perform some general office work duties
•Meets and greets arriving guests and bids them farewell as they leave
•Arranging guest travel and transportation Calculate final bills and receive payment
•Reviewing the arrival list daily and assists in preparing and distributing welcome amenities
•Advising management and sales of the update reservation status for reference in business solicitation
•Receiving and sending emails-bookings, reservations and transport
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