Senior Human Resource Manager
NM LLC
Total years of experience :10 years, 3 Months
Talent Acquisition & Onboarding
Focus on all mid management hiring ( shortlisting, scheduling, interview, selection, negotiation and offer acceptance).
Support the Head - HR in hiring the senior management roles.
Ensure effective utilization of the local recruitment quota (nationalisation target).
Talent Management
Design, review and execute talent management, leadership development, and organizational development projects.
Identify key talent pools e.g., Core functions, functional leaders, and design and build talent programmes that help to build the critical capabilities and mobility of the talent pools.
Assess and design necessary development to fill gaps in the talent pipeline for high potential and high performing employees, or key teams and skills sets.
Business People Review & Retail Productivity
Plan and prepare annual manpower plan and budget for the Concept across GCC.
Drive retail productivity, operational efficiencies & customer service.
BPR review & cost management.
Support business initiatives to develop a performance driven, customer-oriented culture.
Employee Engagement & Relations
Developing programs and methods for engaging the employees toward the success of a goal
Introduce Employee Retention/Recognition Programmes such as Employee of the month, Long Service Award etc for the Concept.
Manage the Human Resource Information system effectively to ensure that correct and complete information is stored in the system and is used effectively for the benefit of the organization.
Manage the employee separation process, thereby ensuring smooth exit of employee from the organization. This may include managing activities such as exit interviews, full and final settlement, etc
Performance Management, Rewards & Recognition
Facilitate the performance management process in the Concept.
Ensure communication and implementation of the performance management system to enable enforcement same across the Concept .
Create a culture of setting goal, timely review and feedback among the senior employees and head of functions within the Concept .
Support the Head HR in increment planning, incentive allocation and policy review for the Concept .
Change Management & HR Projects
Provide strategic support to Concept Head for all change management activities
Propose and execute changes/improvements within Human Resources to introduce best practices.
Champion a culture of continuous improvement across the Concept.
Key Responsibilities:
Responsible for creating, leading and supporting full-cycle HR strategies and initiatives within the EMEA region. Accountable for providing timely HR direction, guidance and coaching to our managers while ensuring all HR directives are aligned with the overall business strategy and the organization’s culture and values. This includes providing day-to-day support of the HR activities in the following areas: recruitment and on-boarding, employee and labour relations, performance management, employee engagement, training and development, compensation and benefits, Health and Safety and HR analytics and process improvement.
Key Responsibilities:
• Responsible for the entire HR function within the company
• Managed the full recruitment process including sourcing strategy; interviewing; reference checking; making offers to candidates; driving and delivering induction training.
• Provided consultation to management on employee relations issues and manage all disciplinary issues within the company.
• Interpreted the UAE's Labour Law, ensured observance of all company and regulatory requirements and provided advice to management and colleagues regarding the employment relationship
• Created and tracked various types of employee reports including absence, compensation, annual leave, overtime costs and headcount.
• Handled employee terminations, grievance and other difficult situations in a sensitive, fair and respectful manner, working closely with legal counsel, supervisors and management
• Processed monthly payroll for all employees
Compensation & Benefits
• Facilitating the annual salary review process.
• Maintained accurate records, including employee salary data sheets, salary scales.
• Administered the local sales incentive, and bonus plans.
• Managed the health insurance relationship, and act as intermediary between employees and Insurance Companies on all policy issues.
• Administered employee benefits, including vacation entitlements, loans, etc.
Recruitment & Selection
• Managed the recruitment process through involvement in personnel requisitions, internal job postings, candidate search, CV screening, interviews, selection, offers and placement.
• Facilitated the new employee orientation program.
• Ensured periodic progress reviews of new employees are conducted by the supervisor and facilitate the confirmation process.
Achievements:
• Designed from the scratch and implemented entire HR policies and procedures, implemented HR forms (Employee Handbook, T&E, Leave Form, Absence Forms, Asset Handover, Reimbursement Forms, etc) as per DMCC rules and regulations
• Administered Payroll as per DMCC Labour Law, HR calendar, employee leave, health insurance, exit procedures, employment documentation, new starter checklists
• Created standard office SOP manual as well as individual and company’s objectives for quarterly performance review
• Created the blueprint of entire onboarding procedure
• Created, drafted and negotiated job offers and its benefits, creating employees onboarding procedures, employee handbook, travel policy, prepared monthly cost forecast and suggesting cost cutting strategies.
• Collaborated with company General Counsel on legal and HR requirements, amassed knowledge of Labour law
• Acted as the DMCC authorized company’s PRO for the entire Residence Visa process for GCC and non GCC residents - managing visas, ID Cards and general DMCC administration, ensuring legal compliance
• Created, maintained and regularly updated employee’s files in accordance to DMCC Labour Law
Key Responsibilities:
• Coordinated with all people managers in all employee related issues regarding employee investigations, absence issues, counselling, grievance and discipline etc.
• Overseeing the full HR Operations & Administration together with the Director of Human Resources
• Monitored Human Resources service standards to strive for best customer service practices based on available resources.
• Built professional relationships with all key departments in the company and in the corporate HR
• Ensured company compliance with all legislation and advising managers on all industrial relations issues;
• Supported people managers & payroll activities including salary benchmarking and the bonus process;
• Processed exit clearance forms for resignation/termination, new hire orientation, employee code verifications and performed reference checks in addition to assisting the PRO for all employee formalities
• Evaluated competencies & training needs for all employees;
• Responsible for electronic document control, storage and archiving
Key Responsibilities
Organised the recruitment of staff, coordinating interviews, checking references.
Drafted contracts, and finalised same for all new hires.
Delivery of HR induction module to new starters.
Provided administration support to the HR Manager in all HR related matters;
Managed time & attendance records for payroll;
Developed and implemented corporate policies and other relevant documentation.
Achievements
Negotiated and won 90% of approvals for medical procedures and ensured coverage of claims, correctly guided staff for effectively usage of the claim forms, approval papers, payments and other medical insurance requirements.
Worked with problem claims and denials, getting approvals for medical procedures, ensuring coverage of claims and resolved all cases presented.
Assessed employee claims and successfully negotiated with insurance provider for outpatient, inpatient, dental and optical as per the medical justification in policy coverage.
Liaised with insurance companies regarding eligibility, payments, approvals, reconciliation and other requirements, advised the management on insurance matters and maintained records related to pre-approvals and reconciliation.