A/Director, ISID, Eastern Region
MNGHA
Total years of experience :22 years, 8 Months
• Oversee all technology operations and evaluate them according to established goals.
• Devise and establish IT policies and systems to support the implementation of strategies set by upper management.
• Analyze the business requirements of all departments to determine their technology needs.
• Purchase efficient and cost effective technological equipment and software.
• Inspect the use of technological equipment and software to ensure functionality and efficiency
• Identify the need for upgrades, configurations or new systems and report to upper management
• Coordinate IT managers and supervise computer professionals to provide guidance.
• Control budget and report on expenditure
• Assist in building relationships with vendors and creating cost-efficient contracts
• Second person in the department and cover the director duty during his absence.
• Assist in the development of strategic and operational plans.
• Develop, review and approve departmental policies and procedures.
• Review, enhance and reengineer services’ processes.
• Manage IT projects and act as an advisor for the IT scope, of the organization’s capital projects.
• Upgrade and replace obsolete technologies at health care organization with more than 5000 users in 2 major hospitals and 10 satellite clinics.
• Conduct security assessment on a regular basis and analyze the gap between what is recommended and the current situation.
• Hire, train, develop, and lead a 20-person technical team.
• Manage departmental capital and operating budgets. Scope of position is expansive and includes departmental direction and full design, installation, engineering, implementation, support, training, administration, and management authority for:
- LAN/WAN Network Services
- 24x7 Data Center Computer Operations
- Microsoft Services Infrastructure
- Service Desk Operations
- Web/Internet Operations
- PC Desktop Systems
- Microsoft Systems Administration
- Database Administration
• Responsible for various projects to include management, developing, analyzing issues, reviewing project scope, implementing, testing, analyzing test results, troubleshooting and support of the various mission-critical technologies located within a local area network (LAN).
• Lead to a team of professionals responsible for analyzing requirements, solutions, support, documentation, project management, vendor relations/support, change management, and support of the various mission-critical technologies located within a local area network (LAN).
• Technical activities and responsibilities include engineering, implementation, migration, escalation support of business systems in additional to project coordination and planning within internal IT teams.
Routing & Switching
• Implement VLAN Trunking Protocol to reduce administrative overhead. Enable secure sharing of VLAN information to prevent the introduction of rogue devices from affecting the VLAN database. Shutdown unused switchports following Layer 2 security best practices.
• Create and manage Local VLANs based on building’s areas, and configure ports with static VLAN assignment and 802.1Q trunks for layer 2 forwarding.
• Configure frame-relay point-to-point and IP-VPN multipoint connections to establish connectivity with other sites as required.
• Implement EIGRP routing for point-to-multipoint and Non Broadcast Multi-Access networks. Ensure that the spoke routers are receiving routing information from others. Configure EIGRP unequal-cost load balancing to also use the lower capacity multipoint links when routing packets.
• Prevent neighbor adjacencies from being formed as well as the sending and receiving of routing updates on unnecessary interfaces.
• Create and configure dynamic interfaces for VLAN and WLAN association. Create wireless LANs and configure interface association, security parameters, and radios used. Utilize the Wireless LAN Controllers web GUI to configure and manage the wireless network.
• Configure internal DHCP scopes for users VLANs.
• Managing resources to meet daily delivery schedules.
• Effectively managing multiple orders to ensure that they are delivered on time, within budget and to the Clients satisfaction.
• Providing guidance to subordinates on company goals and policy.
• Monitoring staff to ensure the prompt resolution to all client queries.
• Managing staff induction, training, and performance reviews.
• Building strong, lasting client relationships with clients.
• Delegating tasks and responsibilities to appropriate personnel.
• Spotting new client business opportunities.
• Building up a working knowledge of clients operating environment.
• Conducting key client facing meetings.
• Resolving conflicts within the project team.
• Communicating complex technical concepts to clients.
• Writing up service delivery reports.
• Ensuring that projects are completed on time.
oUpdate Saudi Telecom Integrated System Monthly.
oSupport Company’s Employee when they need any assistance.
oDevelop the Company Applications in scheduled times.
oThe Association in department projects such as Superscriptions Office Operation.