Project Manager
Advanced Facilities Management
Total years of experience :16 years, 6 Months
Plan, organize and control operation in a professional manner ensuring prompt, efficient and quality service to the clients as per the contractual specifications.
Achieve excellence in all areas of service ensuring compliance with company, local and International recognized standards.
Ensure that functional heads and Staff are informed about contractual obligations in their given areas of activities.
Inspect all areas of operations regularly to ensure compliance with company and client’s standards and procedures.
Control consumption and payroll cost and operate within budgeted targets.
Plan and prepare working schedules with Line Managers .
Ensure timely execution of contractual services to various units. Maintain daily control on quality of the services delivered to clients.
Prepare and maintain documents, reports and records as per the company and client’s requirements.
Keep Operations Manager informed of all the major issues or developments related to the operation.
Keep constant touch with clients to forecast the requirements and inform the concerned functions accordingly.
Perform any other duty as directed by the Operations Manager within the scope of job.
Handle every complaint/suggestion from clients with positive attitude, sincerity and promptness. Inform and consult superiors for major issues before responding. Keep clients informed about actions through regular feedback.
Conduct monthly appraisal of staff using company’s prescribed appraisal forms. Ensure fairness in staff appraisal. Send copy of appraisal to head office for records.
Ensure all work is carried out in compliance with the Quality, Health, Safety and Environment management system.
Inform the management about developments leading to new business opportunities.
Ensure organic growth within the projects.
Review and analyze operational results and figures on a daily basis for better control and forecast.
Prepare, maintain and submit all the financial reporting documents to head office on time.
Exhibits sound and accurate judgment, supporting and explaining reasoning for decisions, including appropriate people in decision-making process
Counseling clients on products provided by the company.
Providing administrative support to the clients.
Preparation of the monthly/bi yearly inventory report
Preparation of the monthly selling report
Billing and Stock Control
Follow up suppliers orders
Manage and motivate the team to meet sales targets and margin and ensure efficiency.
Analyse the competition pricing and promotional activities to ensure competitive advantage.
Ensure all hygiene, safety requirements and standards of preparation, preservation and necessary packaging are adhered to.
Planning staff schedules, vacations & daily duty responsibilities
Deliver excellent customer service at all times
Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail
Administer all reservations, cancellations and no-shows in line with company policy
Keep up to date with current outlets promotions, to provide information to guests on request while maximizing sales opportunities.
Fulfill all reasonable requests from guests to ensure their comfort satisfaction and safety.
Maintain personal knowledge by completing in-house training and workbooks.
Always adhere to all company policies and procedures and licensing laws.
Be involved and contribute at team meetings.
Discuss the budget and accordingly plan the inventory, chart menu cards along with their prices in the approval of the director.
Watch over the paper work done while noting down day to day expenses, direct the staff to record the daily expenses incurred.
Arrange meetings on daily basis to speak about the desirable changes in the interest of the staff to ensure smooth functioning of the orders.
Handle the inside matters to enhance the image of the hotel industry in the satisfaction of the consumers.
Carry out instructions given by the head office.
Business and Accounting