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Nassim Gharzeddine, Senior CRM & Digital Marketing

Nassim Gharzeddine

Senior CRM & Digital Marketing

Afkar Holding SAL

Location
Lebanon - Beirut
Education
Bachelor's degree, Finance & Marketing
Experience
12 years, 1 Months

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Work Experience

Total years of experience :12 years, 1 Months

Senior CRM & Digital Marketing at Afkar Holding SAL
  • Kuwait - Al Kuwait
  • My current job since March 2012
Customer Relationship & Contact Center Manager at Afkar Holding
  • Lebanon
  • My current job since January 2014

Education

Bachelor's degree, Finance & Marketing
  • at AUST
  • August 2014
Bachelor's degree, politics of science
  • at Lebanese university
  • December 2012

Specialties & Skills

Numeracy and Analytical ability
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Communication Skills
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Goal Oriented Focus
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Ability to read customers
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Performance under pressure - customer service
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Handling large number of inbound & outbound calls
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First resolution skills - Handling customer complaints
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Languages

Arabic
Native Speaker
English
Expert
French
Beginner

Memberships

Association For Forests Development and Conservation - AFDC
  • Active Volunteer
  • December 2011

Training and Certifications

ISO 9001:2015 (Training)
Training Institute:
Management Mix
Date Attended:
September 2017
Train The Trainer (Training)
Training Institute:
Afkar Holdiing - L&D Department
Date Attended:
February 2015
Duration:
16 hours
Customer Service (Training)
Training Institute:
Starmanship
Date Attended:
April 2013
Duration:
14 hours
Business Writing (Training)
Training Institute:
Tamayyaz
Date Attended:
May 2014
Duration:
7 hours
Time Management (Training)
Training Institute:
Tamayyaz
Date Attended:
May 2014
Duration:
7 hours
TV Presenter - Professional Presenter (Training)
Training Institute:
Rstars Talent Management
Date Attended:
October 2015
Duration:
74 hours

Hobbies

  • Reading
  • Swimming
  • Social Activities