Bayt.com
نداء شراب, customer service expert

نداء شراب

customer service expert

Teleperformance - United Arab Emirates

البلد
الإمارات العربية المتحدة
التعليم
دبلوم, Information Technology
الخبرات
5 years, 10 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :5 years, 10 أشهر

customer service expert في Teleperformance - United Arab Emirates
  • الإمارات العربية المتحدة - دبي
  • نوفمبر 2017 إلى يونيو 2023
Volunteer في SKMC
  • الإمارات العربية المتحدة - أبو ظبي
  • أبريل 2013 إلى مايو 2013

OPSC Clinic 7 (2) \[Medical- Surgical\]
1-Answering received phone calls,
2-Meet and greet and escort patients, staff and visitors
3-Determine if assistance is required such as directions, wheel chairs and accompaniment to the unit or department

الخلفية التعليمية

دبلوم, Information Technology
  • في Ajman University Of Science And Technology
  • ديسمبر 2006

Specialties & Skills

Customer Service
+Endorse 3
Team Management
+Endorse 3
Leadership Capabilities
+Endorse 3
Presenter
+Endorse 0
Training
+Endorse 0
using MS Office programs (Ms Word, Ms Excel, Ms Access, Ms Power Point, Ms Outlo
+Endorse 0
Arabic typing, 80 w/m.
+Endorse 0
Good skill in using Internet and Internet searching
+Endorse 0
English typing, 80 w/m.
+Endorse 0
Good Skill in using E-Mail.
+Endorse 0
knowledge of C++ programming, Java programming, Oracle, Visual basic.
+Endorse 0
Very good skills in IT 1st level of service support.
+Endorse 0
Very good skills using Remedy & Service Now as IT application system
+Endorse 0
Very good skills using CMS supervisor as reporting system.
+Endorse 0
Very good skills using Maximo as FM system
+Endorse 0
Very good skills using Master key as Sales & Leasing system
+Endorse 0
Microsoft Office
+Endorse 0
SAP
+Endorse 0
Communication skills
+Endorse 0
Global 7 stars audit
+Endorse 0
CRM
+Endorse 0
Training skills
+Endorse 0
Presentation skills
+Endorse 0
ISO Certificate 90012 audit
+Endorse 0
Team leader
+Endorse 0
Coordination skills & administrative skills
+Endorse 0
Secretarial
+Endorse 0
Procurement
+Endorse 0
Problem Solving
+Endorse 0
Administration
+Endorse 0
Customer Service
+Endorse 0
Office Administration
+Endorse 0
Office Coordination
+Endorse 0
Sales Coordination
+Endorse 0

اللغات

العربية
متمرّس
الانجليزية
متمرّس

العضويات

Toastmaster Club
  • Toastmaster
  • May 2011

التدريب و الشهادات

Psychology Course (تدريب)
معهد التدريب:
Hypnotherapy center of excellence
تاريخ الدورة:
March 2015
SAP MM (تدريب)
معهد التدريب:
Dubai Training
تاريخ الدورة:
March 2015
ACCOUNTANCY AND OFFICE SKILLS PACKAGE (تدريب)
معهد التدريب:
E- Careers
تاريخ الدورة:
February 2014
Project Management (تدريب)
معهد التدريب:
MISP Training
تاريخ الدورة:
February 2014
Professional Business Writing Skills Certificate (الشهادة)
تاريخ الدورة:
February 2010
صالحة لغاية:
February 2010
ISO 9001:2000 certificate Participation (الشهادة)
تاريخ الدورة:
July 2008
صالحة لغاية:
July 2008
Configuring & Administering Windows 7 Certifcate (الشهادة)
تاريخ الدورة:
November 2011
صالحة لغاية:
November 2011
ICDL certificate (الشهادة)
تاريخ الدورة:
February 2007
صالحة لغاية:
March 2007

الهوايات

  • Sport & parties organization, Volunteering