Managing Director
Endeavor UAE
Total years of experience :23 years, 10 Months
Endeavor is a global non-profit organization that support high-impact entrepreneurs to help them accelerate their growth and multiply their impact when they achieve success.
- Set up the affiliate office for Endeavor in the UAE.
- Establishing relationships with business leaders to mentor with Endeavor
- Establishing partnerships with key organizations to provide support for Endeavor Entrepreneurs.
- Hired and manage a team of account managers
Worked with senior management across multiple functions (marketing, finance, sales, HR) and with various internal teams to improve company effectiveness and efficiency
- Redesigned the company's pricing structure to ensure consistency of offering, improve package options, and unlock upside revenue potential. Secured buy-in from key internal stakeholders
- Designed, coordinated, and launched the company's customer loyalty program aimed at rewarding top employers and increasing recruiting activity on Bayt.com's site
- Analyzed and proposed improvements to the lead management process aimed at improving sales
- Formulated an international growth plan to expand the company within and beyond the Middle East. Developed financial projections, evaluated and negotiated partnerships, acquisitions and Greenfield set-ups
- Planned an incubation program for aspiring entrepreneurs to launch online ventures leveraging Bayt.com's resources, infrastructure, and mentoring capabilities. This included customizing accounting processes
- Coordinated with the marketing department to enhance the company's affiliate program and increase yield. Efforts saved the company an annualized amount of $100k without sacrificing yield
- Set up and implemented a CSR initiative of sponsoring orphans on behalf of employees
- Directed the core content team researching top companies and construction projects in the Middle East
- Developed a plan for augmenting and improving the division’s offering and improve the division’s P&L
- Managed the company's three core research teams of 65 analysts providing proprietary content on the top companies, projects, financial markets, and company financial results in the Middle East
- Mentored first-time team managers into their new roles to ensure smooth hand-over
- Launched a knowledge management program to develop talent and enhance team collaboration
- Established a comprehensive training program designed to enhance key skills for employees including presentation skills, team work, time management, coaching skills, management essentials, and others
- Aligned the content teams’ processes in recruitment, talent skill development, and performance evaluations to ensure consistency across content teams. This increased interactions and cooperation across the teams
- Conducted training for researchers on presentation skills
- Developed a contribution model to increase engagement by Middle East professionals
- Set partnerships with strategic content providers to enhance content offering for members
- Coordinated the company's overall business plan, which included industry research, market research, and competitive benchmarking. Coordinated with the department heads and team managers to align everyone to the company's plan
- Managed the company’s flagship product, the Corporate Monitor, that provided profiles for the top 13, 000 companies and executives in the MENA region
- Increased the size of the database from 9, 000 to 13, 000 company profiles; significantly improved the freshness and quality of content, which resulted in a 50% decrease in customer complaints
- Hired, trained, organized, and managed a team of 30 researchers and analysts. This included growing the team from a four to a 30-person operation as well as setting up systems, processes, and content guidelines
- Developed an employee career path that enhanced employee development, retention, and engagement. The structure included a grading system, key responsibilities, job descriptions, and remuneration, and KPI’s
- Worked with the product development team to implement numerous enhancements to back-end systems to improve efficiency and to launch new products to enhance user experience and user-contribution
- Implemented constant business process improvements and a Quality Assurance system based on six sigma
- Developed the Zawya Industry Classifications codes (ZIC) customized for the MENA region that enhanced user experience by improving their ability to find relevant companies based on various criteria
- Lectured on Business Strategy, Entrepreneurship, and Contemporary Business Thinking
- Nominated twice for the "Distinguished Teacher Award"
- Coached teams for graduate and undergraduate international case competitions
- Won the "Coach of the Year" award for 2005
- Developed business plans, franchising plans, and feasibility studies for small and medium sized enterprises in various industries including biotechnology, retail, and disaster recovery
- Designed, developed and conducted strategic audits, feasibility studies, business and marketing plans
- Initiated marketing campaign and modified customer contact procedure, which raised the profile and increased revenues by 200%
- Developed business plans that quadrupled client sales and helped secure financing
- Prepared business plan for clients ‘K&H Innovation’ resulting in third place prize win in the “4th Annual CIBC World Markets Business Plan Competition”
- Created bureau’s website www.johnmolson.concordia.ca/consulting
Started company to link Middle Eastern importers with North American suppliers of consumer goods. In the process I managed supplier and customer relations.
• Placed international orders and tracked shipments ($10mil annual sales)
• Analysed lagging product performance; enhanced product marketing by improving warranty offer, which produced growth in sales and improved customer satisfaction
• Trained in Human Resources, salary reports, leave and compensation pay, and travel co-ordination
- Completed MBA requirements with GPA of 3.6 - University is AACSB Accredited - Winner of "Outstanding Student Initiative" Award - V.P. Events, MBA Society - Member on Unviversity's team at the "Concordia 2002 International MBA Case Competition" (one of four members) - Established MBA Case Club
- Completed the certificate at top of the class
- Specialization in Psychology - Honors thesis on “The Effects of Fornix Lesions on Voluntary Ethanol Intake in Rats”
