Manager Key Accounts
ISYX Technologies
Total years of experience :14 years, 4 Months
ISYX is ranked among the Top 10 System Integrators in the Middle East Region and has its vision set to become The preferred IT Solutions and Services organization in the areas of Information Security, Business Applications, RPA, Infrastructure & Managed Services.
Focused on creating and closing opportunities for Risk and Cybersecurity services and products,
Microsoft Applications, and Resource Augmentation with partners.
Developed and Managed Important Government clients resulting in long term service contracts by
understanding their current challenges and future business objectives.
Protecting existing clients from external threats by creating strategies, projecting a positive company
image and influencing the key business users.
Evaluate and Mine new business opportunities and evaluate account growth strategies.
Closing nearly USD 400k new business opportunities amid the pandemic quarter by having a healthy sales funnel of over USD 7 million.
Found strategic partnership for Information Security Consulting and Resource Augmentation.
Organized multiple campaigns to increase opportunities for Information Security business unit’s consulting offerings and creating awareness of ISYX’s security portfolio offerings.
Khidmaty is a wholly Emirati company with extensive expertise in working with local and regional governments. We are a pioneering enterprise in the region to offer smart government services for corporate and private sectors by tailoring them to meet customer demands.
Individually responsible for setting up the IT Consulting Outsourcing business from scratch and generating a revenue of over AED. 1.5 million in less than a year.
Innovative in creating a new product portfolio by including associate products along with our services to businesses resulting in an increase of customer base and recognition in the region.
Assisted the operations team by streamlining the PRO Outsourcing Services Business by automating it.
Developed the existing Intellectual Property Services division by introducing new clients and helping the team achieve their revenue targets.
Cantaloupe is an international software development and consulting company, providing outsourcing options to companies around the globe.
Cantaloupe’s core businesses are IT Staff Augmentation, Consulting, Project Management, Software QA, Outsourcing, Cloud solution, Business analytics, Enterprise mobility services, System Integrations, Application Solutions, and IT infrastructure services.
• Successfully on boarded clients such as Emirates NBD, Sharjah E-GOV, MAF Leisure, Dubai Airports.
• Develop client relationships and drive revenue within our Professional Staffing and Managed Solutions.
• Negotiate contract rates with clients, with a focus on company profitability goals and objectives
CMS group of companies comprises over 28 companies catering to serve the needs and activities of various industries.
It manufactures and distributes its products across the Middle East and beyond borders.
CMS has played a vital role in the completion of many iconic projects throughout the UAE, Saudi Arabia, Oman, Qatar, Kuwait, and India.
• Efficiently maintain and improve sales with OEM partners, Contractors, Traders, and international distributors.
• End to end accountability to understand and resolve customer's current issues and also assess future requirements of services and products.
• Identify and establish new potential customers by planned sales calls and organize meetings to build rapport and convert them into a profitable account.
• Meet technical consultants and present techno-functional submittals and presentations to approve and promote our products in upcoming projects.
• Spearheading the team to revive dormant or lost accounts and comfort customer's with difficult ongoing issues and provide a diplomatic resolution and maintain customer satisfaction.
• Understand and prepare reports on new technologies and products available in the field which enables process improvements, products, and pricing advantages.
Primary responsibilities are selling Channels merchandising and promoter services to companies. This includes prospecting, developing sales strategies to penetrate accounts, and negotiating internally and externally using appropriate methods to facilitate the development of profitable business, and sustainable relationships.
• Tapped new clients and developed strategies, business plans in accordance with client's requirements; conceptualized
BTL activities that added value to the brand (M.H. Al Shaya Group Co., )
• Continually generated revenue by developing and handling the temporary exhibition promotions business.
• Highly appreciated for being responsible for the success of Channels highest ever invoiced quarter.
• Developed and supported in creating best in class retail programs to increase presence and strengthen brand
awareness.
• Collaborated with key clients to provide category and shopper insights to drive performance.
• Applied analytical skills to manage and evaluate trade promotion levels to achieve maximum returns.
Primary responsibilities were focused to conduct Primary and Secondary Research, and analyze collected data, interact with clients, create and deliver reports and presentations finally being a value creator to the business. Provide functional resolutions for incidents, issues, requests, and queries in a structured manner. Liaise with other support teams, or product teams as required to resolve issues in a timely manner so they do not impact the project.
Ensure proper Documentation, notification, escalation, tracking and follow up of all incidents to improve business process and to provide adequate additional training on applications. Also adhere to client defined and internally defined processes and
procedures by maintaining a high level of engineering quality.
• Actively participated in Operational excellence assessment and Updated Operational Excellence Visuals
• Assisted in identification, analysis and escalation of project and operational risks
• Documented solution requirements using business process models, use cases and providing both functional and
technical expertise
• Continually improve systems knowledge, and trained team on improving communications skills.
Responsibilities were to approach Corporate Managers, Builders, Government Departments for Sales and negotiations. Supervise the Installations and Payment follow ups. Etc., Work with vendors to procure parts on time including price negotiations etc., as per company guidelines. Work closely with the production department to improve productivity and Practice Engineering for quality assurance and reliability of manufactured components. Analyze and maintaining optimum level of raw material and finished goods inventory.
• Implemented TPM (Total Production Management) and analyzed production data on CNC machines.
• Evaluated business functions in Sales, Marketing, and Operations with focus on uncovering deficiencies and problems.