International Customer Service Professional (ICSP)
Shell Markets
Total years of experience :14 years, 10 Months
Receiving inquiries from MD (Micro Distributors) i.e., customers, channelizing them to the right person in charge as per the nature of inquiry.
Preparation of Performa Invoices & Billing documents.
Dealing with Plant & supply chain for the orders placed by MDs.
Coordination with Plant and agility (agents who prepare documents) regarding supporting documents required by MDs in order for the smooth process.
Preparation of documents such as final invoices & COC. Etc...
Assistance to Sales Managers by preparing periodical reports of MDs open orders.
Follow-up of sales orders with Plant & supply chain.
Coordination between MDs & there shipping company for the loading of shipments & requesting for containers as per the order configurations.
Any delay in orders, reporting to the MDs with valid reasons.
Notifying the MDs for arrangement of shipment of ready goods.
Logging of Complaints received by MDs and as per the complaint nature channelizing to appropriate department or plant to get it resolved.
Coordination with account manager regarding any new orders placed by MDs. Working on the request of account manager regarding MDs performance or order placements etc..
SWISS WATCH GROUP FZE
Export Sales Coordinator - (JAN '11 - OCT '12)
✓ Receiving inquiries from customers, answering them directly or channeling them to the right person in charge in the sales team.
✓ Preparation of quotations based on customer needs.
✓ Preparation of Proforma Invoices for Re-supply, Spares & Replacements.
✓ Preparing Datasheets for new customers.
✓ Entering Reports for Sell In and Sell out.
✓ Dealing with Product Department for re-supply and order forms.
✓ Dealing with Marketing Department for Promotions, branding.
✓ Working on the Incentive and Commission structure for the sales people and the company.
✓ Preparation of documents for Letter of Credit
✓ Assistance to Sales Managers by preparing periodical reports and presentations based on results and historical data.
✓ Follow-up of sales orders; reporting delay items, and reporting to the customers with valid reasons for delay.
✓ Notifying the customers for arrangement of shipment of ready goods.
✓ Handling and finalization of complaints.
GOODWILL INSURANCE BROKERS
Sales Coordinator (May '07 - June '10)
✓ Receiving inquiries from customers, answering them directly or channeling them to the right person in charge in the sales team.
✓ Preparation of quotations based on customer needs.
✓ Preparing Datasheets for new customers.
✓ Preparing weekly funds report of existing customers.
✓ Dealing with Marketing Department for Promotions, branding.
✓ Correspondence with Insurance companies regarding New policies and Claims.
✓ Preparation of documents for new application
✓ Follow up with customers regarding renewal of Policies and premium payments.
Worked as Sales Executive and Free lance Events Executive for companies like Marketing, TNS, etc
✓ Meeting and updating customers about the new products
✓ Resolving the customer's issues
✓ Convincing and promoting the product to the customers
✓ Preparing invoices
✓ Coordinating for the event at the venue
✓ Making all the arrangements for the Event like Volunteers, Security etc.
✓ Worked in GITEX for Etisalat
College: S.Y.B.COM (University of Mumbai) 2007
CSA in Aviation Industry Sky Career Academy Mumbai 2006
Diploma in Computer Applications Java Computer Studies Mumbai 2004 Secondary: J.W Sadhubela Girls High School 2004
