IT Support Engineer
LANDMARK GROUP
Total years of experience :20 years, 11 Months
• SERVICE REQUESTAUDITING, REPORT PREPARATION, SENDING ALERT TO THE TEAM.
• ONCALL DUTY ROASTER PREPARATION
• ADDITIONAL TASK OR PROJECT HANDLING
• MANAGING IT ASSETS AND ASSET PRINTING
• STAFFS DAILY ATTENDENCE CHECKING.
• HELPING PROJECT TEAM TO CONFIGURE SERVER, CLIENT, ROUTER, SWITCH AND AP.
• MANAGING STORE SUPPORT TEAM AND HANDLING THE ESCALATIONS
• SUPPORTING STORES AND STORE VISIT
• IT SUPPORT FOR NEW SHOWROOMS AND SUPPORT RENOVATION THE STORE.
• INSTALLATION AND MAINTENANCE POS SYSTEMS AND SERVER.
• INSTALLATION AND MAINTENANCE OF CLIENT SYSTEMS
• INSTALLATION AND TROUBLESHOOTING MAIL APPLICATION (OUTLOOK AND LOTUS NOTES)
• CONFIGURING ROUTER, SWITCH AND MOTOROLA ACCESS POINT
• SUPPORT FOR STRUCTURED NETWORK, CCTV AND MUSIC SYSTEMS.
• MANAGING THE FILE SERVERS, PROVIDING SECURITY RIGHTS AND PRIVILEGES, QUOTA MANAGEMENT TO THE USERS AND GROUPS
• TROUBLESHOOTING THE WIRED AND WIRELESS NETWORK RELATED ISSUES
• MAINTAIN NETWORK FACILITIES IN INDIVIDUAL MACHINES, SUCH AS DRIVERS AND SETTINGS OF PERSONAL COMPUTERS AS WELL AS PRINTERS.
• MAINTAIN NETWORK SERVERS SUCH AS FILE SERVERS, VPN GATEWAYS.
• INSTALLATION AND CONFIGURATION OF BIOMETRIC TIME ATTENDANCE SYSTEM, INTRUDER ALARM SECURITY SYSTEMS.
• MAINTAIN NETWORK SYSTEM SECURITY, ADMINISTERING, MANAGING AND MAINTAINING THE LAN NETWORK
• COORDINATING WITH THE EXTERNAL VENDORS FOR THE IT RELATED SUPPORT AND SERVICES.
• SUPPORTING & TROUBLESHOOTING VIDEO CONFERENCING SYSTEM (VIDYO & CISCO)
• INSTALLATION AND TROUBLESHOOTING THE OFFICE REPORTING SOFTWARE.
• INSTALLING & PROVIDING SUPPORT FOR CISCO IP PHONE, AVAYA IP PHONES AND PANASONIC PABX.
• TROUBLESHOOTING ALL THE VIDEO/AUDIO RELATED ISSUES IN CONFERENCE ROOM.
• INSTALLING, CONFIGURING & TROUBLESHOOTING IMAC MACHINE.
• MAINTAINING & TROUBLESHOOTING ALL MFP, NETWORK PRINTERS & SCANNERS
• MAINTAIN SEWOO PRINTER, SMART BADGE, PDT, WOOQER, PDT, MPOS SYSTEM ETC
• MANAGING THE SOPHOS ANTIVIRUS AND FILESERVER DATA BACKUP
• MAINTAIN THE DATA BACKUP OF BUSINESS CRITICAL APPLICATIONS.
• MAINTAINING IT ASSETS
• HANDLING THE PROCUREMENT OF ALL HARDWARE AND SOFTWARE LICENSES
• HANDLING THE PROCUREMENT & MAINTAINING STOCK OF TONERS & CARTRIDGES
• COORDINATING WITH CORPORATE IT FOR LEVEL 2 SUPPORT
• OTHER IT RELATED TASK ASSIGNED BY MANAGEMENT
• PROVIDING REMOTE SUPPORT TO END USERS
• INSTALLATION AND MAINTANANCE OF INHOUSE SYSTEM.
• TO PROVIDE A TECHNICAL SYSTEM SUPPORT TO OVER 125 USERS.
• INSTALLATION AND MAINTANANCE OF WINDOWS 2003 SERVER, EXCHANGE 2003 SERVER, ROUTER, FIREWALL, AD SERVER, PMS & POS SOFTWARE SERVER, FBM AND SUN ACCOUNTING SOFTWARE SERVER, MAINTANANCE OF LINUX SQUID PROXY SERVER.
• CONFIGURING THE USER CREATION AND MAINTAIN THE DOMAIN.
• CONFIGURING THE CLIENT SYSTEMS, INSTALLATIONS OF SOFTWARE AND TROUBLESHOOTING THE HARDWARE/SOFTWARE ERRORS.
• PROVIDING ASSISTANCE TO GUESTS.
• MONITORING AND MAINTANANCE OF WIRELESS NETWORKING.
• INSTALLATION AND MAINTANANCE OF TELIPHONE MANAGEMENT SERVER (PABX) SERVER AND PTV SYSTEM SERVER.
• CONFIGURATIONS AND TROUBLESHOOTING OF NEW TELIPHONE EXTENSIONS, PTV SOFTWARE ETC.
• CONTROLLING AND MAINANANCE OF COMPUTER NETWORK AND TELIPHONE CABLING ETC.
• INSTALATION AND MAINTAINANCE OF DAILY BACKUP AND CONFIGURATIONS OF SYMANTEC ANTI VIRUS.
• PROVIDING SOLUTIONS FOR THE QUERIES OF INHOUSE STAFF’S.
• PROVIDE TRAINING FOR INHOUSE STAFFS.
• STRUCTURED CABLING.
• ATTENDING THE CUSTOMER CALLS AND PROVIDE THEM CORRECT SOLUTION.
• INSTALLATION AND MAINTANANCE OF HARDWARE/SOFTWARE LIKE PC, PRINTERS, SCANERS ETC AND BANKING SOFTWARE ETC.
• MAINTANACE OF UNIX/ WINDOWS SERVER.
• INSTALLATION AND TROUBLESHOOTING OF NETWORK.
• PROVIDING TRAINING FOR STAFFS IF IT IS NECESSARY.
• CONFIGURING SERVERS AND INSTALL A DOMAIN NETWORK ETC.
• INSTALLATION AND TROBLESHOOTING OF NETWORK PRINTERS, BACKUP DRIVES AND TALLY HIGHSPEED PRINTER.
• REPAIRE THE MONITORS, DOTMATRIX PRINTERS, SCANER AND COLOR PRINTER.
• PREPARING DAILY REPORT.
• ATTENDING THE CUSTOMER CALLS AND PROVIDE THEM CORRECT SOLUTION.
• INSTALATION OF ALL HARDWARE/ SOFTWARE PRODUCT LIKE ASSEMBLING PC’S, PRINTERS, SCANERS ETC AND SOFTWARES.
• CONFIGURING THE SERVERS AND CLIENTS.
• INSTALLATION AND TROUBLESHOOTING OF NETWORK.
• REPAIRING THE MONITORS, UPS, PRINTERS AND SCANERS ETC.
• TROUBLESHOOTING AND REPARING THE PCS.
• INSTALATION AND CONFIGURATION OF NETWORK PRINTER.
• PREPARING DAILY REPORT.
• STRUCTURED CABLING.
MCSE,RHCE CCNA,CCNP course completed
DIPLOMA IN SYSTEM MAINTENANCE.
DIPLOMA IN COMPUTER SCIENCE AND ENGINEERING.