Shahnawaz Shaikh

March 2013 to Till Date at Easa Saleh Al Gurg Group, Dubai UAE working as a Sr. Technical Architect

Roles and Responsibility:

 Planning and implementing Infrastructure, Servers, Storage, VMWare
 Design and Manage for Primary and Disaster Recovery Datacenter.
 Work with Change & Problem Management Tools
 Directs, plans, and supervises the execution of all activities undertaken by the IT Department team to achieve the team's goals and objectives
 Manage the Group's distributed Infrastructure services.
 Manage and participates in the identification, evaluation and selection of IT equipment/servers/system software that meets current and future business needs and offers maximum investment protection in line with the Company strategy.

 Manage and participates in the design/upgrade/testing of network and server infrastructure to ensure optimum resource utilization, performance and resilience.

 Plans and participates in the testing/installation/upgrade of operating systems, application packages, system/network management tools. Ensures the procedures required to carry out the installation/upgrade are developed and kept up to date. Updates application development staff and other IT staff as necessary with information about the new releases.

 Technical support, guidance and expertise to all other IT Departments in other locations, including Application Systems during the solution design process in analyzing the impact of new recommended packages, applications, etc. on system and network performance.

 Problem determination and resolution within Expected time frame.
Identify and recommend improvements to existing processes
 Demonstrated excellence in leading enterprise-wide virtualization effort with accountability of overseeing vendor hardware qualification, architecture / design, installation, configuration, migration & documentation.
 Sustain the availability of the IT infrastructure in order to meet the agreed Service Levels defined in SLAs.
 Demonstrated excellence in Building & Implementation of ITIL; adept in aligning IT processes with ITIL by establishing Change, Incident and Problem Management meetings and decreasing turnaround time.
 Cost effective provision of IT Services by helping IT Organizations match their IT Resources.
 Recommending IT infrastructure requirements and upgrading to ensure acceptable levels of Security, Disaster Management and Data Recovery plans; establishing and running Data Centre.
 Work collaboratively with onshore/offshore IT and business team.
 Manage and Lead the team of IT expertise.


Accomplished Project: Easa Saleh Al Gurg Group, IT Infrastructure Services, Virtualization and live Disaster Recovery project

 Designed and upgrading of the company IT Infrastructure from Physical to Virtual on VMware.

 NetApp, single point storage for all company’s information store including Virtual Machines, and critical applications such as SAP, SQL Exchange which was configured on SAS drive for high availability and better performance, snapshot backup feature almost zero chances to loss the data and restore quickly.

 Brocade fiber switches for ESXi and Storage connectivity up to 8gbps.

 Cisco as a backbone of the network with POE Switches, Router and ASA firewall to connect remote offices.

 Cisco any connect and RSA VPN solution for remote and offsite company employees.

 Cisco Unified communication systems to fill the communication gap and reduce the ISP price almost 40% monthly, Connected overseas offices including India, Philippines, GCC, which made one point IT location and server the complete ITC flow.


 Microsoft Windows 2012 DC’s and Exchange 2010 Server on latest technology which design on VMware under the NetApp Storage.


 Barracuda spam and virus firewall.

 Implementation of centralized IT Helpdesk system under the ITIL framework.

May 2006 to February 2013 at Mammut Group, Dubai, UAE working as an IT Support Manager for Mammut Building Systems FZC.

Roles and Responsibility:

 Design and Manage IT Infrastructure.
 Installation and Manage Virtual Infrastructure using VMWare technology.
 Backup Solution using Veeam technology and Replicate to DR Site.
 Provide functional, technical and process leadership.
 Availability Management to make sure that the company’s IT Infrastructure and service are keep up and running in order to meet the service line agreement.
 Design scalable and secure Datacenter with highest level of availability and performance in a cost-effective way that suits the business.

 Conduct research on IT products, services, protocols, and standards to remain abreast of developments in the IT industry.

 Control and supervises the monitoring and tuning of systems performance. Ensures continuous performance monitoring is undertaken and tuning is carried out to guarantee efficient utilization and acceptable response time to users.

 Manage and oversee the implementation of the network infrastructure in coordination with users, customers, principals, service providers, business partners and vendors to ensure implementation meets design parameters with minimal disruption to the business.

 Planning and budgeting IT projects/enhancements in accordance to IT vision and business requirements.

 Manage and/or provide guidance/training to junior members of the team and IT coordinators.

Accomplished Project: Mammut Group Datacenter up gradation, live Disaster Recovery and business continuity project

 Upgrading of VMware version ESX 3.0 to version ESXi 4.1 and moving the current setup to the new setup. Configuring of Vmotion, HA and DRS for the new setup.

 Design and implement Veeam solution for Backup and Replication Complete design of the backup strategy and implementation of the same.

 Up gradation of Exchange service from 2003 to 2010.

 Online E-mail archival using the Barracuda technology.

 Design and implement IBM V7000 (replacing Hp EVA 4400). Designed the solution to replace the existing storage with latest technology and complete data migration.