IT PROJECT MANAGER
British gas
Total years of experience :15 years, 9 Months
Managing the IT and Technology Implementations for BG Group Egypt Asset New Administrative Building. The Project planned budget is 12 Million USD with IT and Technology Implementations amounting to 4 Million USD.
I am responsible for the project management throughout the entire project lifecycle, including project initiation/proposals, risk assessment and management, project delivery, business liaison / stakeholder management, post implementation review and project close out / handover.
IT Implementations for this project;
• Construction and fit-out of the Local Data Center (Tier 2).
• Construction and fit-out of the Secondary Equipment Rooms.
• Installation of the LDC / SER Passive components.
• Installation and commissioning the Structured Cabling (incl. Fiber optics back bone).
• WAN Infrastructure (Fiber Optics / Orange MPLS and WiMAX).
• Audio Visual Implementation (incl. Video conferencing, Digital Signage, and Ancillary systems).
• Security Package - Cisco CCTV and Access Control.
• Secure Managed Printing.
• Comprehending client requirements, determining appropriate technology solutions, recognizing profitable applications for products, services and processes, overseeing selection of projects to ensure potential for value-addition to companies bottom-line in alignment with strategic business objectives of the organization.
• Spearheading evolution of a streamlined organizational infrastructure, with strong financial fundamentals, operating, IT and reporting systems.
• Managing overall IT service operations of the department and assuring that IT first line helpdesk support services provided are within the agreed SLA specifications.
• Providing training/ development for companies including NOKIA Africa (Customer Service and Nokia Care Trusted Advisor) to maintain a professional and motivated work force.
• Researching, designing, monitoring the testing and implementation training project to match technical needs of clients, monitoring system resources, performing troubleshooting, diagnosing production problems, effecting corrective measures to resolve the same.
• Analyzing and identifying areas for modification, investigating new technologies, as well as making recommendations to management.
• Managing communications and information technology infrastructure, systems, networks, software and resources across multiple platforms.
• Supporting managers in preparing proposals and maintaining current working knowledge of IT best practices and innovative solutions.
Highlights :
• Marshaled resources in expanding IT Security Policies for ENAP Sipetrol Egypt Branch and recognized service desk procedure based on ITIL Best practices
• Played a pivotal role in devising an IT project Management Framework base on PMP and ITIL best Practices
• Enhanced IT system by usage of latest technology which in turn leads to reduce cost, sustain resilience and accessibility for entire systems. The system is specifically framed on virtualization which includes infrastructure redesign, network, hardware upgrade (servers) and systems.
Key Responsibilities :
• Led crucial projects by coordinating laterally between diverse technical teams and vertically across management hierarchy to seamlessly implement - project rollouts, management systems and process enhancements.
• Provided technical leadership to development team and steered fact based decisions with clear understanding of total product, project, customer and business impact.
• Monitored all data network related products/services, planned/designed architecture for new technologies including assisting in development of IT strategy in alignment with organizational development goals.
• Effectively strategized/coordinated systems engineering tasks through various project management tools, liaised with project/core team leads and other key development partners to synchronize planning across all engineering functions and development phases.
• Devised budgets, performed monthly and quarterly reviews to monitor major categories of IT costs and effecting cost cutting measures to achieve substantial reduction of IT expenditure.
• Developed/ implemented IT system for the New Venture company Petroshahd wherein performed the role of IT manager to manage information security policies, disaster recovery plan, backup procedures etc
Key Projects to Credit :
• Integrated solution Design - Team Leader, Egypt
• EPM solution Pilot Project Implementation - Technical Consultant
• IT Security Incident response and investigation - Technical Consultant, Egypt.
Key Responsibilities :
• Developed and proposed technology solutions that meet customers' needs, ensured that the needs and functional specifications of the client are met, implemented customized solutions as per client requirements.
• Evaluated proposed system changes on applications to determine effort, impact, and time. Designed/ implemented work schedules for team members, monitored the same to ensure task completion within specified time.
• Provided technical support relating to operation/upkeep of end products, assisted with training/education of end-users.
• Monitored, tracked, reported project status/ progress and report to Senior Management, recommended processes to improve quality/efficiency of projects.
• Effected system enhancements/modifications, as per users’ business requirements, maintained up-to-date documentation of the same in line with company policies.
• Kept abreast with current areas of expertise, new technologies to facilitate the company in improving services.
Key Responsibilities :
• Planned and devised ways of optimizing existent resources to improve through-puts, thus; enhancing system performance parameters.
• Maintained critical servers through regular system checks as well as systems audit in compliance with established policies and procedures.
• Supported new application and software service deployments by analyzing the network characteristics of applications, assessing impact of these services on the network and verifying they function efficiently.
• Recommended upgrades, patches and new applications/ equipment, troubleshot network performance issues and created/ maintained a disaster recovery plan, extended technical support/ guidance to users, to ensure smooth operation of networks in order to provide maximum performance and availability for users.
+Resident Network Administrator - British American Tobacco (BAT) - Egypt.
•Resident Team Leader for SPS Support Team at BAT. ( 8 helpdesk distributed on 6 sites)
•System and Network administration for Egypt Branch
•Escalated and follow-up unresolved Issues with Second Tier Support
•Planned and Managed IT Projects for BAT Egypt
•Provided assistance to Global IT in Upgrade or implementation Projects
•Administered and controlled Hardware Inventory, reordering expendable supplies, etc..
Projects Accomplished:
•Migrated Active Directory Infrastructure from Windows 2000 to Windows 2003
•Migrated Lotus Notes from version 4.5 to version 6.1
•Moved and Consolidated Cairo sites to new Headquarters at City Stars
•Managed the HQ to Branch sites WAN Connectivity project and Upgrade to MPLS
•Planned and Managed Network Renovation Project for Maadi and Nasr City sites
•Managed several Client Migration projects
+Resident Technical Support - The United States Agency for International Development (USAID) - Egypt.
Member of the Help Desk Team Supporting 350 users.
Training Coordinator - United States Agency for International Development (USAID) - Egypt.
RAS Client Implementation Project - Responsible for creating the setup documentation for RAS Client Access and Conduct client orientation workshop (inc. Presentation and handouts)
VPN Documentation Project - Responsible for creating the documentation for VPN Client Access For all Platforms and provide support team training.
Prepare Documentation for Help Desk system - Research and gather information and design booklet and related material.
+On Call Technical Support - SPS Cairo Branch.
•Receiving Technical Support calls from contracted & non-contracted customers.
•Follow up of contracted customers.(Alcatel - Swiss Fund for Development - Social Fund - CIB main branch )
I was responsible for managening all Landscaping activities of the company's develoment project in Elsokhna area
I was responsible for leading the design team in several major projects;
1. Detailed planning and urban design of Sharm el Shikh City
2. Urban Planning for New Faum City
3. Urban Design and landscape for The Presidents project for Youth Housing (23 Sites in 16 Cities)
I was a member of the design team in several major projects;
1. Detailed planning and urban design of Saint Cathrine City
2. Planning and Urban Design of new developments in New Cairo
I am currently completing the certification process and preparing for the final exam
Other Trainings and Certificates: • PMP Course (Pursuing), American University in Cairo (AUC), January 2012 • IT Business Manager Certification, Belmont University and MDE Enterprises, US, OCT 2011. • Certified Professional Information Technology Consultant, Professional Standards Institute, US, Nov 2010. • ITIL | Foundation Certified (v2), OGC, Nov 2006. • Microsoft Certified Systems Administrator: Messaging, US, Aug 2004 • Microsoft Certified Systems Administrator (MCSA), Microsoft, US, March 2003 • Microsoft Certified Professional (MCP), Microsoft, US, Sep 1997. • IT Business Management Certificate, Bulmont University and MDE Enterprises, 2011 • Teambuilding and Teamwork, PRANA, 2010 • Developing the Leader Within You, Logic, 2009 • Training of Trainer (TOT), AmCHAM, 2009 • Stress and Time Management, PRANA, 2009 • Introduction to the Oil Field, Sipetrol - Egypt, 2009 • CISSP Review Seminar, SGPS, 2008 • Business Continuity and IT Disaster Recovery, IRR Dubai, 2008 • First Aid Training, Sipetrol - Egypt, 2007 • Writing Winning Proposals, AMidEast, 2007 • ITIL Foundation Course, SPS, 2006 • Magic Service Desk 8.0 Design & Implementation(IBM Customized Course), IBM Egypt, January 2006 • Safety Training Observation Program (STOP), DuPont - ELNG, September 2005 • ICND: Interconnecting Cisco Networking Devices, SPS, 2003 • Participated in the organization of Awaken the Giant Within-Leadership and Firewalking Training, PRANA, 2008. • Time Management Course, SPS, 2002 - Course 2152: Implementing windows 2000 professional and server. - Course 2153: Implementing a Microsoft Windows 2000 Network Infrastructure. - Course 2154: Implementing and administering Microsoft Windows 2000 Directory Services. - Course 1561: Designing a Microsoft Windows 2000 Directory Services Infrastructure - Course 1572: Implementing and Managing Microsoft Exchange 2000 - Course 2159: Deploying and Managing Microsoft Internet Security and Acceleration Server 2000