Remote Support \ Tire 2 Engineer
Philips Healthcare
Total years of experience :16 years, 5 Months
- Working as a remote support engineer for all MA&TC products in Saudi Arabia, supporting customer Biomed to solve equipment issues remotely or to better know the issue and order correct part before dispatching FSE.
- working as a T2 engineer supporting MET, Africa and esat Europe as a second line support engineer for all MA&TC products.
- designing and preparing network schematic for our PIICIX solutions.
- Supporting sales and projects in both sale pahse and implementation phase.
- Supporting SDM in customer meetings, providing my technical expertise and addressing technical issues that the customer have.
- Supporting the field when possible addressing complex issues.
- Install Philips Healthcare (PH) equipment according standards with respect to quality and installation time as set by PH.
- Perform planned maintenance and equipment modifications within the scheduled time and to the quality standards set by PH.
- Perform corrective maintenance, supported when necessary by tier-2 support helpdesk.
- Support the District Customer Services & Operations Manager and the Customer Services Account Manager as appropriate with contract renewals & Customer meetings.
- Remotely support FSE and customers to fix the system.
Responsible for LANDAUER OSL dosimeter system in term of Sales and customer support, .
- Project coordinator for the NGH-Riyadh waste contamination system dealing with End user and coordinating all parts in the project.
I worked as a Biomedical Engineer doing the following job Activities
• Responsible for doing Installation/Service/Training on the following products:
o ELEKTA-NUCLETRON mHDR Brachytherapy System, Oncology Planning System (ONCENTRA, PLATO), IMS GIOTTO mammography, Test equipment (Unforce, Fluck, PTW), TLD readers (RADOS), Patient positioning systems (LAP LASER), X-ray irradiator machine (Precision-XRAD).
• Replacing the Radioactive Source in mHDR system.
• PM, Maintenance, Calibration and Service for Agencies products.
• Following up on service contracts (invoice delivery, Customer support)
• Assisting Colleagues in Multivendor section (X-Ray, US, Medical Imaging ).
• Collect and delivery of test equipment’s for calibration.
• Solving IT problems related to the Machines and PC.
• Supervise and assist on Pre-installation and required specification for the rooms where we install Agent machine.
• Customer Support on phone or in site for related products Hardware and software.
• Order and managing spare parts for related products.
• Getting feedback/ bugs/ errors from end user and report back to the Company manufacturer for support and fixes.
• Support Sales team in presentations and exhibitions on technical aspects of the products.
• Worked for 3 months as a Sales Engineer providing quotations and support for senior colleagues and individually, following up with customers on tenders and quotations, .
• Arranging, coordinating and designing ASCO Co stand in Arab Health exhibition 2009.
I worked as a Biomedical Engineer doing field service engineering on the following:
• - Drӓger Medical -
• I am responsible for doing Installation/maintenance/Training on incubators, respiratory, anesthesia devices and Monitors, taking care of Customer support with related products and parts inventory
• - Fresenius -
Installation/maintenance/Training On the injectors devices
We studied as any other Electrical\Electronic Major but with more focus on application in the biological field.
