Senior Administrative Officer
Second Home Nursery School
Total years of experience :15 years, 9 Months
Administrative Supervisor
• Assign work, provide direction to clerical staff and ensures that assigned tasks are completed. Ensure effective and appropriate clerical staff coverage
• Orient and train clerical staff
• Monitor the performance of staff. Provide feedback on their performance and conducts performance evaluation
• Participate in the recruitment and selection of clerical staff by performing duties such as advertising vacancies, screening resumes, interviewing applicants and providing input on selection
• Create, Evaluate, develop and recommend office policies, procedures and practices to the headmistress. Ensure that approved office policies, practices and procedures are understood and followed.
• Respond to Parent’s inquiries about services offered by the Nursery. Communicate with other community service agencies and ministries regarding Kids enrolment in and attendance at programs.
• Perform a variety of secretarial duties such as drafting and typing routine correspondence, arranging meetings and taking minutes.
• Tracks office or program expenditures by recording expenses, alerting the Owner, Headmistress and the Operation Manager to budget overruns and unusual expenses and authorizing purchases. Maintain a variety of financial records such as petty cash fund, purchase orders and cheque requisitions. Provides input into budget formulation
• Collect, research, organize and summarize data from a variety of sources and produces reports such as program status and board reports.
• Maintain client and program information using spreadsheet and database software
• Produce ad hoc reports from databases as required by the Owner, Headmistress and the Operation Manager by identifying and organizing the required information, compiling data, designing format, and printing reports
• Maintain Attendance and payroll
• Perform other related duties as required.
• Internal Audit:
o Responsible for evaluating design & effectiveness of Compliance function and develop long-range audit plan.
o Audit of new management areas to evaluate internal control system. Follow-up on significant findings from previous audit.
o Audit and review operational areas for HR & compliance with established policies & procedures,
o Review internal administrative & accounting controls to safeguard resources & ensure compliance with laws & regulations,
o Provides quarterly reports and coordinate activities to the board and the ISO Audit committee, Facilitates Internal Audit Committee meeting, Special audits requested by the Headmistress
Customer Service Center Agent
• Consistently and efficiently manage FM workflow processes and work orders generated by Masdar City, Computerized Maintenance Management System (CMMS). .
• Pro-actively coordinate resource needs and ensure works are executed in accordance with SLA’s
• Manage and co-ordinate the data for PPM’s and reactive schedules to ensure optimization of maintenance service delivery
• Ensure CMMS is utilized to its maximum capacity
• Ensure MEP workflow processes are tracked, monitored and implemented on a continuous basis
• Accurate updating and maintenance of the CMMS system
• Provide a seamless service and process between the help desk system and individual operations
• Proactively monitor and take corrective action on outstanding PPM and reactive maintenance calls
• Coordinate job responsibilities and develop beneficial partnerships with Operations & Administration Department
• Excellent time management skills, able to prioritize work, and meet strict deadlines. Maintain accuracy when under pressure
• Singly handling Masdar call center: Answer all calls professionally - proficient in English and Arabic; at all times in line with high quality standards adhered
• Assist in creating monthly and periodic reports for management
• Handling all documents for the UAE labour, Immigration, Emirates Identity Card
• Outdoor marketing for our services to other company
• Type official correspondence or documents, sending and receiving mails
• Maintain office files
• Handling the financial records (Daily, Weekly and Monthly financial reports)
• Prepare daily weekly and monthly working performance reports
• Updating the status of sales order in the database or computer
• Coordinate repairs to office equipment
• Type official correspondence or documents and insure to documented every document in the related ration no. in the system
• Maintain the office files in a special filing system and record the files movement in the tracking system then
• Insure that any document related to any file, uploaded to the file no in the tracking system
• Receive the incoming mail, open it and record it in the tracking system then distribute it to the concern department
• Coordinate repairs to office equipment
• Schedule meetings, prepare agendas, attend & Record meetings, write the minutes of meetings
• Prepare daily, monthly and yearly report
• Research and assist with the preparation of motions, policies and procedures
• Answer phone calls and respond to inquiries
• Planning the department’s events
Covered Cards Analyst :
• Analyze the costumer Data and Check there status in the central bank
• Calculate the limit of according to his financial status and the bank policies
• Preparing the proposals for the Covered Card’s
• Follow up with the customer’s services Dept. in order to deliver the cards to the concerned customers.
Sales Executive’s Coordinator:
• Supporting the sales team in attaining sales targets.
• Communicating with regional sales team for status of order and position of sales.
• Preparing monthly, weekly or daily sales analysis.
• Updating the status of sales order in the database or computer.
• Collecting, analyzing, evaluating and accounting the information in order to increase productivity of sales.
• Monitoring the trends and evaluating the performance assessed against monthly sales goals.
• Maintaining an efficient work environment.
• Coordinating and responding to all requests of internal meetings.
• Assisting in the implementation of sales strategy as prepared by the Sales event manager
it was a training for 3 months
provide technical support and troubleshooting for a software or hardware
it was training for 1 month
Co-ordinating Short Courses
• Type official correspondence or documents
• Maintain the office files
• Receive the incoming mail, open then distribute it to the concern department
• Coordinate repairs to office equipment
• Schedule meetings, prepare agendas, attend & Record meetings, write the minutes of meetings
• Prepare daily, monthly and yearly report
• Answer phone calls and respond to inquiries
Computer Organization Algorithm design Experience in Programming language C,C++ & Java Program design Concepts Basic Accounting methods and Computerized Accounting System Skills in operating office automation packages Reasoning , Business Communication and Presentations skills Basic Computer Networks Experience in surfing the internet and using email programs Management Information System in Business Software development lifecycle and SWD Project Planning Object Oriented Programming Data Structures Experience with RDBMS Programming RDBMS for business applications development
