Sales Department Manager
Zest Flavors Co.
Total years of experience :6 years, 4 Months
• Develop a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability.
• Responsible for the performance and development of the Account Executives.
• Analyze market situation including competitor's behavior and take the needed countermeasures.
• Prepare action plans by individuals as well as by team for effective search of sales leads and prospects.
• Initiate and coordinate development of action plans to penetrate new markets.
• Assist in the development and implementation of marketing plans as needed.
• Conduct one-on-one review with all Account Executives to build more effective communications, to understand training and development needs, and to provide insight for the improvement of Account Executive’s sales and activity performance.
• Provide timely feedback to board management regarding performance.
• Maintain accurate records of all pricings, sales, and activity reports submitted by Account Executives.
• Create and conduct proposal presentations.
• Assist Account Executives in preparation of proposals and presentations.
• Control expenses to meet budget guidelines.
• Adhere to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within the team.
• Recruit, test, and hire Account Executives based on criteria agreed upon by board management.
• Coordinate with other departments (Production, Logistics, Accounting ..etc.) in order to complete the sales action.
• Provide high volume full-cycle recruitment practices with responsibility for over 300 open positions with multiple departments and hiring managers.
• Assist the HR Manager in developing job descriptions.
• Update organization structure when required.
• Advice, coach and support hiring managers on policy, process and tools to ensure consistency in recruitment that adheres to best practice.
• Post positions in newspaper advertisements and Internet sources like Bayt, Monster Gulf, Gulf Talent and Naukri Gulf.
• Use social and professional networking sites like Linked In, Facebook to identify and source candidates.
• Identify opportunities for recruitment campaigns and events where volume in vacancies or roles exists and can be captured through bulk recruitment activities.(I travelled to India for recruitment purpose).
• Coordinate with local and overseas recruitment agencies to fill the openings.
• Screen applicants for basic compliance with position qualifications and summarize CVs for easier evaluation by the departmental heads.
• Obtain and asses all certificates and testimonials of the candidates.
• Interview candidates and provide feedback to both HR Manager and Line Manager.
• Head Hunting for senior & managerial positions.
• Forward collected CVs to the concerned departmental heads for evaluation and interviews.
• Ensure all vacancies are filled with the suitable candidates within the targeted time.
• Ensure all recruitment policies, procedures and techniques are adhered to and recommend improvements.
• Manage vacancy and candidate records on software and ensuring that all data and information is accurate and up to date on SAP HR Modules.
• Provide detailed information to the candidates regarding the benefits and compensation plans.
• Follow up with candidates throughout recruiting process, including offer, negotiations, relocation, contract signing.
• Managing a portfolio of accounts.
• Effectively maintains and retains existing customers by building long-term relationships.
• Using an existing network of industry contacts to generate new business.
• Leading and training other members of the account team.
• Leading project management activity.
• Building a 'territory'.
• Achieving sales targets.
• Delivering sales presentations to high-level executives.
• Attending client meetings.
• Maintaining and expanding relationships with existing clients.
• Completing administrative work as required.
• Prepare daily visits and calls report and send it to the department manager.
• Coordinate with the concerned organizations (Bank, Lap, Chamber of Commerce .. etc.) in order to complete the sales action if the account is overseas.
• Coordinate with other departments (Production, Logistics, Accounting ..etc.) in order to complete the sales action.
• Follow up all accounts inquiries and complaints.
• Monitor competitor’s sales activities within the market place.
GSM Sales, Advertising SMS, Bulk SMS (Direct link, over HTTP & over PPP), VPN (Over GPRS, EDGE, UMTS & HSPA), Local APN (Data SIMs) and ISP Sales.
An Account Manager for the corporate and VIP accounts responsible for selling, serving and satisfying these accounts by coordinating with the various internal and external entities responsible for these customers’ special needs of GSMs, VPNs (Virtual Private Networks), Advertising SMS, Bulk SMS, 3G and Local APN (Data SIMs). Responsibilities included sales, sales planning and package designing in addition to market situation analysis reports.
• Develop and maintain excellent relationships with new and existing clients to expand sales.
• Identify new accounts to sell the company’s products and services to achieve company’s growth objectives.
• Manage orders, inventory, quotations, special offers and invoicing; in addition to handling the needed reporting.
• Ensure the achievement of the company’s quarterly sales targets of GSMs, Advertising SMS and Bulk SMS.
• Account Management through Acquisition, Development and Retention at high levels of customer satisfaction.
• Review closed/lost sales to report “Lessons Learnt” to improve performance.
• Conduct presentations, seminars and social invitations to ensure proper market positioning and to explore market potential.
• Liaise with the Corporate and VIP Manager for market feedback on Service Development needs.
• Liaise with Customer Service Department to ensure customer satisfaction.
• Liaise with Credit and Collection Unit and follow-up for collection of payments.
• Participate in setting the unit and individual targets on an annual basis.
• Provide the company with sales & market status reports on a regular basis.
• Monitor competitor’s sales activities within the market place.
• Evaluating the answered calls by the customer services employees.
• Discussing the weaknesses & strengths, directing how to improve the calls quality
through the daily meetings with the employees.
• Developing the problem solving skills of the employees.
• Reviewing the customers complaints registered on the CRM.
• Reporting the reps monthly results to their supervisors.
• Coordinating with other departments (Marketing - Sales - POSs) to update the
services data & the work processes.
• Answer customers’ calls and respond to their inquiries with excellent quality.
• Promote Syriatel services to customer in adequate way.
• Suggest the proper solutions for customers’ complaints and inquiries depending on company's policies and procedures.
• Register unsolved customers’ complaints on customer relation management system to be followed up by retention unit.
• Escalate the non-solved complaints to the retention unit after five days if the customer re-called the call center.
• Add / delete services according to customers’ needs within Syriatel policies.
• Ensure the proper registration for all customers’ inquiries on call center statistics application.
• Report all detected problems from the customers’ feedback or system errors to Head of Call Center Section.
• Report the non-detected conformities in procedures and policies to Head of Call Center Section for corrective and preventive action.
Bachelor in Applied Chemistry from Aleppo University, Syria.