أحمد المحمدصالح

* Active Directory Controller (Usres&Computer &Domain Group)

*Receive requests on services desk for resolve customer complain.

*follow the work in the branches.

* using Email for submit tasks and official work.

*troubleshooting....

• As hardware technical support :
1. Technical support and maintaining different types of laser printers like (HP, BROTHER, ).
2. Technical support and maintaining different types of DOT MATRIX printers
Like (LEXMARK, EPSON, IBM, ).
3. Technical support and maintaining different types of desk top computers like (HP, DELL).
4. Technical support, maintaining and fixing servers which are rack mount or not and configuring raid controller.

• As software technical support :
1. Installing, maintaining and configuring different types of software that serves the work like (MS office and outlook for mail, java modules, adobe series, ).
2. Installing, maintaining and configuring different types of clients software like ( MS DYNAMICS AX 2012 " ERP ", IBM " AS400 ", MAXIMO " ORACLE DB ", . ).

• As network technical support :
1. Fixing, terminating and installing network cables with RJ45.
2. Fixing, terminating and installing network modules and faceplates.
3. Fixing and installing routers, access points and switches.

• As systems administrator:
1. Installing and administration of MS WINDOWS SERVER 2003, 2008.
2. Installing and administration of active directory and integration with organization components.
3. Installing and administration of MS client like (WIN XP, VISTA, WIN 7, WIN 8 ) and integration and joining with domain.
4. Administration of ALKON SYSTEM which designed to operate concrete and blocks plants.

1- Installing network cables and modules.
2- Troubleshooting network devices and printers and computers.
3- Troubleshooting and installing engineering software like (AutoCAD, Micro station, )
4- Troubleshooting and installing client's operating systems.
5- Troubleshooting and installing plotters.
6- Data backup and restore.
7- Troubleshooting and installing time attendance machines and system.