administrative secretary
refrigeration & oxygen co. Ltd
Total years of experience :8 years, 3 Months
1. prepare a letters of guarantee.
2. Assisting the Business Development department in tender documentation and finalizing requirements.
3. Prepare letters and packages for mailing.
4. Arrange and prepare export documents for gas cylinders.
5. Organize and renew company documents into updated filing systems.
6. Authenticating invoices and creating a certificate of origin from the Chamber of Commerce and the Ministry of Commerce.
7. Coordination with shipping companies by land and sea.
8. Provided exceptional customer service by addressing inquiries promptly and professionally via phone or email correspondence.
9. Implemented new procedures for document storage, resulting in easier access to important files.
1-Organize company documents into updated filing systems.
2-Prepare presentations, spreadsheets and reports.
3-Organize meetings and meeting schedules for each department.
4-Handling customer calls and prepare evaluation.
Prepare daily, weekly & monthly reports.
5-Developing and implementing new policies and processes.
6-Provide assistance to staff and managers as needed.
Responsibilities in call center :
* Understanding customer’s needs.
* Dealing with incoming visitors
* Handle operation calls and customer service.
* Handling customer complaints and find the best solution within the organization vision and maintain the good reputation.
* Prepare daily, weekly & monthly reports
* Arrange meetings, conference calls, visas and reservations:
(Flight tickets, accommodation and transportation)
* Greeting customers, arrange requirement, place.
Responsibilities Assistant in Business Development department:
* Assisting the Business Development department in tender documentation and finalizing requirements.
* Open, sort, and distribute incoming correspondence, including faxes and email.
* Read and analyze incoming memos, submissions, and reports in order to d etermine their significance and plan their distribution.
* Answering phone calls & receiving messages arranging appointments for the CEO & GM
* File and retrieve corporate documents, records, and reports.
* Prepare agendas and make arrangements for committee, board, and other meetings.
* Maintains the manager calendar and schedule; makes appointments.
* Preparing Meeting room and typing minuets of meeting.
* Prepare letters and packages for mailing.
* Effectively make travel arrangements - Business Trip - and hotel bookings of the GM & all Product Managers.
* Make all travel, accommodation and visas arrangements for our Visitors.
* Have Authorized Signature to order all stationery for our Department & Showrooms.
* Check Fingerprint Reports for all our staff and re send it to HR Department.
* Arrange interviews with GM & Senior showrooms manager & HR.
* Dealing with 7 showrooms, send/receive staff`s Leave, leave return, permission, warning letter, sick leaves, Evaluations, Memo, Meetings, Training.
Sales and marketing while following up with the customers and keeping up with the technicians and arranging service dates with
the old customers and installation dates with new ones, reporting to managers, filling
* Organize appointments
* Coordinate scales and calculate ratios of doctors and communicate with patients before, during and after treatment and solve patients' problems
* Follow-up patients with long-term treatments and ensure that patients are satisfied with the treatments.
* Confirm the dates and confirm the treatment that will be performed for the patient in the coming dates and the appropriate duration of treatment.
* (June 2012) HIGH SEC- SCHOOL CERTIFICATE (Literal) . AT Al-EKLAS SEC SCHOOL.IN KUWAIT. * I'M STUDENTS IN THE ARAB OPEN UNIVERSITY FROM (1/10/2012)
