Sales Manager Car Rental
car rental
Total years of experience :11 years, 3 Months
JOB TITLE: Rental Sales Manager
Job highlights:
• Plan and prepare the rental sales annual business plan
• Responsible for achieving the business plan sales targets
• Estimate customer demand, and determine the types and specifications of vehicles
and ensure the availability of desired vehicle in fleet
• Set targets for maximum fleet utilization
• Liaises with company officials to develop methods and procedures to increase sales,
attract potential customers, and promote business
• Generates sales targets by securing new rental contracts to achieve departmental
sales objective as planned
• Manages and supervises all sales efforts and monitor existing contracts to ensure
that all contract terms and conditions are met in due time
Operational tasks:
• Manages all operational activities such as vehicle pricing, quotations preparation
and submission, negotiation with customers and attending business meetings
• Supervises and directs staff on preparing different quotations or contracts by
overseeing the customer's and company's interest
• Establishes credit policies and operating procedures
Capture all details of movement of fleet for rent or transfer from one location to
another.
• Perform periodic checks of mileage and condition of vehicles, and entry of data
• Ensure that vehicles have valid registration and insurance
• Pre-set preventive maintenance system for spot rental fleet
• Conduct inspections of all branches to ensure that company SOP and policies are
followed, and proper documentation of fleets that are either on rent / in service or
parked in front of the branches
• Follows-up on achieving high rates of utilization on fleet and Drivers
Management Reports and Documentation:
• Reviews Fleet inventory and sales records to prepare reports for management and
budget department
• Prepares and analyzes all periodical reports, and reports the results to the COO with
suggestions for improvement
• Performs necessary documentation and record keeping for all contractual documents
and other legal documents related to rental contracts
• Maintains proper records and documentation for all spot rental fleets especially
those involving opened/ closed rental agreements,
Administration of Collection of Receivables
Ensures issuance of invoices either before or upon expiry of rental agreement and
return of rented vehicles.
• Approves the submitted invoices to send to clients and monitors Branch Controllers,
Rental Sales Agent, and Collectors regarding collections
• Oversees the departmental sales collection of rental charges for individuals
• Follows-up regularly on the Rental Sales team on payment commitments and
ensures on-time receivables
• Follows-up and organizes to withdraw the rented cars from customers who have
payment dues of 60 days or above
• Proceeds with legal proceedings to raise commercial cases of bad receivables to the
legal affairs providing them with all required documentation such as rental agreement,
invoices, etc. proving the statement of receivables at court
• Handles defaulters, who have non-payments, delayed payments and other
irregularities of 60 days or more, ensure to be blacklisted
• Timely update of the receivable aging list and contacts such customers by offering
to provide them aftersales service and on receiving their rented vehicles for servicing,
immediately proceed with the necessary actions to withdraw such vehicles from them
• Review the collection reports every month and prepare commissions as per company
Customer Focus:
• Develops proactive plans for retaining existing customers, enhancement of
relationships and penetrating new markets and with potential customers
• Monitors sales activities to ensure that customers receive satisfactory service and
quality vehicles
• Ensures the highest level of customer satisfaction through excellent services
• Establishes and implements policies, goals, objectives, and procedures for the
department
• edback for performance improvement when appropriate
1. Supervise, Mentor and Monitor the performance of corporate sales Department Employees.
2. Operation the used-vehicle department with trade appraisals as needed.
3. Managing the sales force to achieve the target on daily basis, team and all sales activities.
4. Authority discounts and documentation approval, Quotations, Delivery.
5. Addresses customer complaints to ensure high level of customer satisfaction.
6. Advise and assist with corrective procedures, if needed & Initiate and complete accurate inventory transfers as instructed.
7. perform all duties assigned by the Director Automotive.
8. Practice and ensure that company policies and procedures and Kuwaiti laws are followed at all times & Participates in the preparation of the annual forecast by projecting monthly Corporate unit sales, gross profits, operating expenses and operating profits for the Corporate & Leasing Department. Verify information to determine that Lease vehicle information is accurately recorded & Gather and analyze competitive lease product data.
9. Inform leasing executives of market product changes & Provide quality service to customers for vehicle pick-ups and disposition; schedule vehicles for pick up location through leasing supervisors.
10. Preparation of weekly leasing status report and other as and when required
11. Set a good personal example of attitude and performance & Ensure proper follow-through on all directives, bulletins, schedules and accounting from the General sales Manager, designated manager or other corporate sources.
12. Meets with sales manager on regular basis to establish annual and monthly objectives for unit lease & ensures that department personals understand company policies, procedures, and lease systems.
Studies local market conditions, demographics, and past lease history
staff accomplishments and competence by planning delivery of solutions; answering technical and procedural questions for less experienced team members; teaching improved processes; mentoring team members.
•Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.
•Sells products by establishing contact and developing relationships with prospects; recommending solutions.
•Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
•Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
•Prepares reports by collecting, analyzing, and summarizing information.
•Maintains quality service by establishing and enforcing organization standards.
•Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
Responsible for inspecting vehicles when they left with clients and when the vehicles were returned.
•Part of a team that handled the company's growing corporate rental business.
•Assisted manager in determining which cars would be sold on the company's used car lot.
•Maintained strong and positive relationships with existing corporate and private customers.
•Explained company promotions to incoming callers and helped to arrange rental schedules.
sales to strategic planning and sales targets based on profit, quotas and sales forecasting and demand management and the preparation and implementation of sales plan
•Provide better services and solving customer problems most suitable satisfactory way
•Planning, organization and coordination, direction and control of material and human resources to achieve the best results in the shortest roads and less material costs
2013- Bachelor Degree in Economics Institute of Management Accountant (IMA) – Certified ManagementAccountant –(in progress) LANGUAGE Arabic Native English Excellent (reading, writing and speaking) (toffel with 530 points)