احمد اسماعيل

• Supported sales activities across showroom and client-facing environments
• Assisted customers by explaining products, materials, and pricing options
• Coordinated with clients regarding quotations, contracts, and follow-ups
• Entered customer and visitor data and prepared basic monthly reports
• Assisted with managing company social media accounts (Instagram & TikTok) and
posting product-related content
• Communicated with customers in both Arabic and English

• Handled inbound calls for mobile, internet, billing, and service inquiries
• Resolved customer complaints, service issues, and account changes
• Recommended suitable plans, bundles, and add-on services
• Supported upselling targets while updating customer records in internal systems