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Ahmad Ismail, Sales, Operations & Client Support Assistant

Ahmad Ismail

Sales, Operations & Client Support Assistant·International Group Company (IGC)

Kuwait

High school or equivalent, General Studies

Work experience

Total years of experience: 1 years, 10 months

Sales, Operations & Client Support Assistant

November 2025 - Present

International Group Company (IGC)

Al Kuwait, Kuwait

November 2025 - Present

• Supported sales activities across showroom and client-facing environments
• Assisted customers by explaining products, materials, and pricing options
• Coordinated with clients regarding quotations, contracts, and follow-ups
• Entered customer and visitor data and prepared basic monthly reports
• Assisted with managing company social media accounts (Instagram & TikTok) and
posting product-related content
• Communicated with customers in both Arabic and English
Company industry:
Construction & Building
Job role:
Construction and Building

Customer Care Agent

February 2021 - March 2022

Orange - Jordan

Amman, Jordan

February 2021 - March 2022

• Handled inbound calls for mobile, internet, billing, and service inquiries
• Resolved customer complaints, service issues, and account changes
• Recommended suitable plans, bundles, and add-on services
• Supported upselling targets while updating customer records in internal systems
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Education

Alnajat School

January 2017

January 2017

High school or equivalent, General Studies

Kuwait

Skills

Sales
Expert
Sales
Expert
Sales
Intermediate
Sales
Intermediate
Data Entry
Intermediate
Data Entry
Intermediate
Coordinating
Intermediate
Coordinating
Intermediate
Customer Service
Intermediate
Customer Service
Intermediate
Detail Oriented
Intermediate
Detail Oriented
Intermediate
Operations
Intermediate
Operations
Intermediate
Reliability
Intermediate
Reliability
Intermediate
Sales Support
Intermediate
Sales Support
Intermediate
Telecommunications
Intermediate
Telecommunications
Intermediate
Retail Sales
Intermediate
Retail Sales
Intermediate
Order Management
Intermediate
Order Management
Intermediate
Client Communication
Intermediate
Client Communication
Intermediate

Languages

Arabic

Native Speaker

English

Intermediate

Russian

Beginner

Training and Certifications

Certifications
Marketing Course
Amman Training Institute

Hobbies and interests

Reading poetry
Gym training and bodybuilding