Fady Narshy

+ Ranked #1 globally in cient satisfaction & dlienteling
+ Oversaw team performance, inventory, and VIP experience
+ Handled luxury after-sales and complaint recovery
+ Sot KPIs targets for team.
+ Main contact for all requests related to the boutique.
Integration and training of new Sales Associates in the fel.
+ Motivation of the team.
+ Support Retail Directo in recruitment process of new team members

Represented: Chopard, Dior, Messika, Bigari, Bovet, Hublol, Romain Jerome, De Bethune,
Ulysse Nardin, Erating, IWC, and providing detailed product knowledge and storyaling raiings on
Daly basi.
Delivered VIP Client teling during and beyond sales journey towards long term engagement
• Direct contact with Royals and Collectors.
+ Led brand trainings, boutique launches, and seasonal campaigns.

+ First choice maintenance: requests to CASS for restoring to perfect condition, changing the

• Recruited, hired, and trained staff across boutiques.
+ Handled schedules, inventory, and customer relations

+ Led store operations and collaborated with vendors
+ Oversaw shift operations, team KPIs, and visual compliance.
Delivered high-end service and stying to luxury dlents
+ Conducted team onboarding and in-store inventory audits
+ Supported cash operations and customer experience
+ Handled register, restocking, and floor management