Norhamida Norhan

Manage all Frontline Staff assigned
Lead and motivate a team of 25 people.
Assist Senior Retail Manager on sales report analysis.
Drive sales and work on sales initiatives to maximize sales potentials to achieve targets.
Handle all employee disciplinary matters, provide counselling and enforce disciplinary actions.
Ensure compliance of SOPs of selling standards, customer service quality, attitude, grooming
matters and adherence to all established operational policies and procedures.
Handle rostering and manpower planning.

Offering a friendly and efficient services to all guests.
Process guests orders to ensure that all items are prepared and served promptly.
Ensure food safety regulations are followed as according to SFAs policy.
Promote and sell our range of food and beverage items and products to walk-in customers.
Perform demonstrations of products.
Attending to customers needs and enquiries.
Receiving and checking of inventory of goods and supplies.
Handling of cash, POS system and report of take-in-cash when on duty.
Assist Store Manager and Assistant F&B Retail Manager with daily operations, guiding and
mentoring the Associate

Plan and manage Visual Merchandising, Stocks and Customer Service duties.
Conduct quarterly refresher trainings on health and safety in boutiques.
Review action plans and monitor service improvements.
Keep track of demonstration products(machines & accessories) and campaign
stocks
prior to new launches.
Prepare module templates for new hires for training.
Ensure all service compliance are rectified within 2 days.
Provide weekly briefing on Safety and Hygiene matters
Retrieve data weekly to analyze LES Collection Recommend SKUs and quantities to
be ordered for Boutique. Maintain monthly SOH and run rates.

Responsible for balancing cash & data entry from in-flight transactions.
Ensure envelopes containing cash/cheques/vouchers are collected from airline
offices and managed properly.
Manage and input softcopy of daily sales discrepancies.
Complete on average of 200 envelopes per day.
Contributes to a positive atmosphere in the office.
Assist the team with ad-hoc administrative tasks.

Responsible for general store activities to understand customers wants and needs.
Establish good rapport with customers patronizing the store, promotes new products
in the market.
Ensure proper management of the assigned products for which I am responsible for.
Manage sales and optimizes the sales process to deliver results
• Contributes to a
positive atmosphere in the store
• Be in line with the fashion trends; know key
competitors in the market.

Prepare formal documents using a variety of software packages - reports, letters,
contracts and presentations.

Responsible for general store activities to understand customers wants and needs.
Establish good rapport with customers patronizing the store, promotes new products
in the market.