ديمة طاليب

Launched Kuwaits first handmade satin flower business, specializing in elegant, long-lasting floral designs.
Designed and crafted custom flower arrangements using high-quality satin fabric.
Managed the businesss Instagram account, including content creation, branding, and customer engagement.
Handled orders, client communication, and packaging to ensure a personalized customer experience.

Managed client appointments using Jane App scheduling system.
Used HubSpot CRM to organize client information and track interactions.
Scheduled and hosted Zoom online meetings with clients.
Welcomed clients, assisted them during visits, and handled payments.
Sent reminders for upcoming sessions and maintained client notes.

• Assisted customers with skincare and cosmetic selection, providing tailored recommendations.
• Created social media content using AI tools and Canva, increasing Instagram profile visits by 6x.
• Designed and managed the company website, handling online orders and sponsored content.
• Managed Instagram and website to enhance brand presence and engagement.
• Used POS system with full access and coordinated with branches to resolve issues.
• Handled customer inquiries and complaints, ensuring high satisfaction.

Promoted and sold natural skincare products, offering personalized recommendations based on customer needs.
Assisted customers by explaining product benefits and ensuring a positive, informative shopping experience.
Maintained strong product knowledge to deliver excellent customer service and build customer trust.
Contributed to meeting sales targets through effective communication and relationship-building skills.