Arbia Firjaoui

• Greet and assist patients to ensure a welcoming and professional Qatar
experience
• Handle patient inquiries, feedback, and complaints promptly and
professionally to ensure satisfaction.
• Coordinate with insurance companies to obtain approvals, verify eligibility,
and submit claims.
• Ensure accurate documentation and timely follow-up on pending insurance
cases.
• Book, reschedule, and cancel appointments as needed, while optimizing
doctors schedules.
• Maintain clear communication with clinical and administrative teams to
ensure seamless patient flow.
• Monitor and maintain patient records in compliance with medical and
confidentiality standards.
• Assist in training and guiding junior front desk or advisory staff as needed.
• Generate and submit daily/weekly reports related to patient flow,
insurance approvals, and follow-ups.
• Stay updated with insurance policy changes, clinic protocols, and new
service offerings.
• Follow up on unpaid claims and rejected approvals to ensure timely
resolution.
• Support the billing team by verifying coverage details and clarifying
patient responsibilities when needed.

Handle patient inquiries, feedback, and complaints promptly and
•
professionally to ensure satisfaction.
Coordinate with insurance companies to obtain approvals, verify
•
eligibility, and submit claims.
Ensure accurate documentation and timely follow-up on pending
◦
insurance cases.
Book, reschedule, and cancel appointments as needed, while
optimizing
• doctors schedules.
Maintain clear communication with clinical and administrative teams to
◦
ensure seamless patient flow.
Monitor and maintain patient records in compliance with medical and
◦
confidentiality standards.
Assist in training and guiding junior front desk or advisory staff as
◦
needed.
Generate and submit daily/weekly reports related to patient flow,
◦
insurance approvals, and follow-ups.
Stay updated with insurance policy changes, clinic protocols, and new
◦
service offerings.
Follow up on unpaid claims and rejected approvals to ensure timely
◦
resolution.
Support the billing team by verifying coverage details and clarifying
◦
patient responsibilities when needed.

• Build sustainable relationships and trust with customer accounts through
open and interactive communication.
• Manage large amounts of incoming phone calls.
• Identify and assess customers needs to achieve satisfaction.
• Generate sales leads.
• Provide accurate, valid, and complete information by using the right
methods/tools.
• Meet personal/customer service team sales targets and call handling
quotas.
• Handle customer complaints, provide appropriate solutions and
alternatives within established time limits, and follow up to ensure
resolution.
• Keep records of customer interactions, process customer accounts, and file
documents.
• Follow communication procedures, guidelines, and policies.
•
Take the extra mile to engage customers.

• Greet and register guests in a friendly, professional, and efficient manner to
ensure a welcoming experience
• Provide accurate information regarding hotel services, amenities, local
attractions, and dining options.
• Handle incoming phone calls, direct inquiries to the relevant departments,
and take detailed messages as needed.
• Perform data entry tasks and maintain up-to-date and accurate quest
records in the system.
• Address guest requests and resolve complaints promptly and
professionally to ensure satisfaction.
• Support administrative operations, including filing, photocopying.
• scanning, and faxing documents.
• Coordinate with housekeeping to confirm guest rooms are clean, well
prepared, and ready for occupancy.
• Assist with special assignments and projects as delegated by hotel
management.
• Process payments, issue invoices, and manage check-ins and check outs
efficiently.

2021Greet and register guests in a friendly, professional, and efficient manner
• ensure a welcoming experience.
Provide accurate information regarding hotel services, amenities, local
◦
attractions, and dining options.
Handle incoming phone calls, direct inquiries to the relevant
•
departments, and take detailed messages as needed.
Perform data entry tasks and maintain up-to-date and accurate guest
◦
records in the system.
Address guest requests and resolve complaints promptly and
•
professionally to ensure satisfaction.
Support administrative operations, including filing, photocopying,
•
scanning, and faxing documents.
Coordinate with housekeeping to confirm guest rooms are clean, well-
◦
prepared, and ready for occupancy.
Assist with special assignments and projects as delegated by hotel
◦
management.
Process payments, issue invoices, and manage check-ins and check
outs
•
efficiently.