Molka Ben Massoud

Respond promptly to patient calls, requests, and emergency situations
Support medical staff in managing patient behavior and ensuring safety
Monitor patients and report any changes in condition or behavior
Assist in handling critical or high-risk situations calmly and effectively
Ensure a safe and secure environment for patients, staff, and visitors
Follow hospital protocols and mental health care procedures
Handle emergency patient situations efficiently, ensuring safety and fast response
Support medical staff in managing patient behavior and ensuring safety
Handle patient and visitor inquiries in a professional and timely manner
Ensure clear communication between patients and healthcare staff

Promote company services and secure new business opportunities
Identify potential clients and develop a strong customer base
Prepare and present proposals, quotations, and service offerings
Negotiate contracts and close sales deals
Develop and implement marketing strategies to increase brand awareness
Maintain strong relationships with clients and follow up on projects
Achieve sales targets and contribute to revenue growth

Coordinate with internal stakeholders to ensure efficient service delivery and issue
resolution.
Handle high-pressure situations requiring strong communication and decision-making
skills.
Manage inquiries and maintain professional relationships with patients, visitors, and
healthcare teams.
Contribute to operational efficiency through effective coordination and stakeholder
engagement.

Promote and sell company products to achieve sales targets
Develop and implement marketing strategies and campaigns
Identify new business opportunities and expand customer base
Build and maintain strong relationships with clients and partners
Conduct market research to understand customer needs and trends
Present products and services to clients professionally
Monitor sales performance and report on key metrics
Coordinate with internal teams (sales, logistics, marketing)
Support promotional activities, events, and product launches

Promoted products and services to achieve sales and business growth objectives.
Developed relationships with clients and identified new business opportunities.
Conducted market analysis to understand customer needs and market trends.
Supported promotional campaigns, events, and customer acquisition initiatives.
Collaborated with internal departments to improve customer experience and sales
performance.

Promote and sell products through online platforms and digital channels
Develop and implement marketing campaigns (social media, email, promotions)
Manage online customer inquiries and support sales conversion
Monitor website performance, product listings, and customer engagement
Identify new business opportunities and expand the customer base
Analyze market trends and competitor activities
Ensure excellent customer experience and satisfaction

Managed online sales activities and supported customer conversion initiatives.
Implemented digital marketing campaigns across multiple channels.
Identified and developed new customer segments to expand market reach.
Monitored market trends and competitor activities to support business decisions.
Contributed to revenue generation and customer retention strategies.

Lead, train, and supervise the customer service team
Develop and implement customer service policies and procedures
Monitor and improve customer satisfaction and response times
Resolve escalated customer issues and complaints efficiently
Coordinate with other departments (sales, operations, logistics) to enhance service
delivery
Analyze customer feedback and propose improvements to processes
Ensure compliance with company standards and industry regulations

Developed and maintained relationships with prospective and existing clients.
Identified new business opportunities and supported commercial growth initiatives.
Prepared sales proposals and coordinated with operational teams to meet client
requirements.
Analyzed customer feedback and market opportunities to improve business
performance.
Supported contract negotiations and customer retention efforts