محمد فهمى محمد مرسى

-Cash Collection (Customers installment )
-Customer Tracer (Follow Up)
-Providing Customer by data needed from his own account
-Calculating customer indebtedness
-Daily Report of team
-Reporting own daily achievements
-Helping Customers to solve there issues to make collection more easier
- Providing Investigation department by information.

Debt recovery expertise
• Provided comprehensive financial guidance to
clients, addressing inquiries and resolving
Team motivation account-related issues
• Identified opportunities to cross-sell products,
resulting in increased revenue for the bank.
Effective negotiation
• Enhanced customer relationships with
personalized service and addressing individual
concerns promptly.
Industry regulations awareness

• Led and motivated a high-performing team
responsible for managing the entire credit
lifecycle, including credit risk assessment,
collections strategies, and customer account
management
• Successfully implemented new collection
strategies that resulted in a 15% increase in
collection rates and a 10% reduction in bad
debt
• Streamlined collection processes, improving
efficiency and reducing operational costs
• Built and maintained strong client relationships
through proactive communication and
exceptional customer service
• Reduced outstanding debts through strategic
planning and diligent follow-up with delinquent
accounts.
• Developed strong relationships with clients,
resulting in increased trust and long-term
partnerships.
• Streamlined processes for quicker debt
recovery, implementing standardized
procedures and best practices.
• Boosted team morale and productivity with
regular performance reviews, feedback
sessions, and recognition of accomplishments. Collections Strategies

• Conducted thorough credit risk assessments,
analyzed financial statements, and made Supply Chain Management informed lending decisions to minimize
portfolio risk
• Target every 30 days being achieved Microsoft Office Suite

Customer service Costing (ABC) system, leading to improved
cost visibility and operational efficiency
• Developed and maintained accurate financial records and reports in compliance with
accounting standards

• Managed company finances, including cash
flow, treasury operations, and vendor
payments

Calculating & Responsible For

The Incentives
The warehouse (painting section)
Daily payment
Daily General Journal
Treasury
Accountant Information system