Ibrahim Elbatawy, IT Support

Ibrahim Elbatawy

IT Support

EMIRATES BIO FERTILIZER FACTORY

Location
United Arab Emirates - Al Ain
Education
Bachelor's degree, Management Information System
Experience
16 years, 9 Months

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Work Experience

Total years of experience :16 years, 9 Months

IT Support at EMIRATES BIO FERTILIZER FACTORY
  • United Arab Emirates - Al Ain
  • My current job since February 2011

Monitor and support for windows server 2008 R2 (Active Directory, DHCP and DNS).
Installation/configuration, operation, and maintenance of company’s computer systems hardware and software and related infrastructure.
Troubleshooting and support of Windows XP, Windows Vista and Windows 7.
Virtualization Technology (VMware and Virtual PC).
Office automation (Outlook, Word, Excel and Power Point).
Monitor CCTV System.
ERP System (Payroll Settings/Purchase Requisitions and Purchase Order issue).
Attendance Machine (Download records, Calculate and printout the report)
Monitor Call Manager PC.
Monitor and Upload all information to the factory website.
Perform Daily submit the IT Operation Report to management
Perform Daily backup for Server and ERP System.

IT Support at Superstar Computer
  • Egypt
  • July 2007 to December 2010

Installation/configuration, operation, and maintenance of company’s computer systems hardware and software and related infrastructure.
Troubleshooting and support of Windows XP, Windows Vista and Windows 7.
Virtualization Technology (VMware and Virtual PC).
Office automation (Outlook, Word, Excel and Power Point).
Instructor for ICDL.

Education

Bachelor's degree, Management Information System
  • at Modern Academy of Computer Science & Management Technology
  • May 2007

Good

Specialties & Skills

Windows Server 2008 2003 Windows 7 XP 2000
Help Desk System and Software Support
Computer Hardware Troubleshooting
Administrative Support
Hardware & amp Software Support
network administrator
system administrator
web design
technical support
MS Office

Languages

Arabic
Expert
English
Intermediate
French
Beginner

Training and Certifications

Not yet certified (Certificate)
Date Attended:
March 2008
Valid Until:
July 2008
I.C.D.L (Certificate)
Date Attended:
June 2007
Valid Until:
December 2007
Yat Professional Diploma in Web Design (Certificate)
Date Attended:
March 2007
Valid Until:
May 2007
COPTIA (Certificate)
Date Attended:
February 2006
Valid Until:
April 2006