Retail Sales Agent
Etisalat Misr
مجموع سنوات الخبرة :14 years, 9 أشهر
- Achieving his/her individual Sales monthly target, net activation 100% (Quantitative). - Ensure high level of quality and accuracy in the daily work. - Enhance after selling service & provide total customer satisfaction. - Handle customers’ inquiries and provide solutions to their problems. - Sell Etisalat products and services and ensure proper collection of required documents. - Promote handsets and accessories. - Ensure compliance to policies & procedures. - Handle and keep records of cash & inventory to maintain accurate data that can be used for the 2nd shift and daily reports. - Prepare reports including briefing, daily activity, closing sheet & follow up. - Positive and effective involvement in implementing the retail plan. - Handling all paper work which is reported to the different company departments.
- Apply basic working knowledge of systems, procedures, customers, products and processes to perform assigned functions with moderate reliance on others for direction.
- Provide responsive and competent customer support within a call center environment.
- Ensure that all customer issues are resolved at the first instance.
- May respond to customer inquiries by referring them to published materials or secondary sources.
- Continuously work for exceptional customer experience, resulting in high customer satisfaction scores.
- Deliver and exceed customer-specified service levels for handle time.
- Learn, understand, retain and regularly update and demonstrate product/process knowledge.
- Track, document and retrieve information in call tracking database.
-Apply basic working knowledge of systems, procedures, customers, products and processes to perform assigned functions with moderate reliance on others for direction.
-Provide responsive and competent customer support within a call center environment.
-Ensure that all customer issues are resolved at the first instance.
-May respond to customer inquiries by referring them to published materials or secondary sources.
-Continuously work for exceptional customer experience, resulting in high customer satisfaction scores.
-Deliver and exceed customer-specified service levels for handle time.
-Learn, understand, retain and regularly update and demonstrate product/process knowledge.
-Track, document and retrieve information in call tracking database.
-Preparing daily financial reports and comparing it to the treasury.
-Inventory Management to make sure matching with reports.
-Payroll accounting with details of credit / debit to reach the net salaries.
-A/P (Accounts Payable) - A/R (Accounts Receivable).
-Design the entire accounting system of the company & Prepare Income & Expense statements.
-Recruiting candidates via phone and face to face interview to fill the position of supervisor at the forum.
-Trained new employees and provided support to the staffing departmental functions.
-Place qualified and ideal applicants at client companies.
-Handle members' inquiries about anything related to FOREX or site services.
-Discuss signals from other members and correct the mistakes.
-Participation in teaching beginner traders and give them advices and examples.
-Writing topics about Technical Analysis with detailed explanation & upload educational books.
Graduated with Good 65.64% :)