Restaurant Manager
Yatoot Express Resturant
Total years of experience :18 years, 11 Months
• Managing the Administrative responsibility of the restaurant.
• Establishing and implementing system of services within the restaurant.
• Agreeing and managing budgets planning menus.
• Enquiring compliance with licensing, hygiene, health and safety legislation and guidelines.
• Promoting and marketing business.
• Ordering supplies
• Producing staff routes
• Handling customer inquires and complaints
• Greeting and advising customers
• Problem solving and find solutions
• Preparing and presenting staffing reports
• Reviewing and preparing the bill of purchases within and outside the company.
• Pleasing the customer first and foremost
• Making improvements to the running of the business and developing the restaurant managers
Supported manager in performing management functions such as staffing, training and expanding business plans.
Investigated and resolved customer's issues and complaints regarding operational matters - Handled all queries and client feedback in a professional manner.
Communicated with the support team and implemented the organization’s operational guidelines, standards and policies.
Documented and prepared reports on management and information systems; presented same to manager.
• Reviewing and preparing the bill of purchases within and outside the company.
Performed general office duties and administrative tasks.
Prepared weekly confidential sales reports for presentation to management.
Managed the internal and external mail functions.
Provided telephone support.
Scheduled client appointments and maintained up-to-date confidential client files.
Receiving Cash and making deposits in banks.
• Dealing with a broad range of customers' needs and requirements on a fast-moving and dynamic progress.
• Supervising interns and fresh graduates progress.
• Dealing with the customer complaints and providing solutions.
• External customer care.
• Daily report submittal.
To minimize the risk of food borne related illnesses to our guests and associates by the inspection and formal audit of food production areas and the enforcement of both organizational and regulatory food hygiene requirements. To give a timely and effective response to the management on any incidents that may occur during the production or service of food and report on any potential Hazards identified during routine inspections.
HABC LEVEL 3 AWARD IN SUPERVISING HACCP FOR CATERING MERIT
* Ajman University of Science & Technology, UAE, Ajman. o Bachelor of. Science in Accounting, Graduated in 2007 * AL-Khaleej Al-Arabi, UAE, Sharjah
o High School Certificate, Graduated in 2000