Senior Services and operation Officer
AL FARDAN GROUP
Total years of experience :9 years, 2 Months
Mnitor the administrative and operational tasks of business.
Handled customer calls and responded to quires about services, product malfunctions, promotions and billing.
Dealing the corporate transactions, posting the entries in checking accounts, balancing the general ledgers and accounting entries in proper heads for reconciliation purpose, coordinate with operations team for credit confirmation and releasing the transactions for compliance hold.
Performing branch compliance officer duty and strict adhere to AML guidelines, circulars, and recommendations issued by the Central Bank of UAE and other regulatory authorities.
Have a proper knowledge of TTs, FC rate quoting, and voucher checking, maintain the record up-to-date .
Ensure compliance with policy, procedures, standards and reporting requirements, plus any relevant regulatory and statutory requirements i.e. CDD, EDD, AML, ISTR
Manage the operations function of the all retail clients for remittance and foreign currency transactions.
Carry out all administrative tasks, ensuring all activities are completed within timescales.
Generate all daily report & review all transactions during day-to-day operations, Verification of Source and purpose of large volume transactions before initiating the transaction.
Identify and recommend improvements to procedures and processes to improve process and service levels and Internal Reporting of suspicious transactions to the nominated officer.
To maintain day to day affairs of branch banking, transactions posting, cash handling, voucher checking.
Perform branch banking operational activities in timely manners. Educate self and staff members on existing procedures and products.
Ensure that all service levels and agreements are being met consistently without any failure.
Perform adequate care and diligence in day to day conduct to protect company from financial and non-financial loss.
Coordinate with management in case of any necessary approval for documents processing and branch related issues by E. mails and telephonically. To keep update tax record i.e. income tax, sale tax, excise duty and (VAT) value added tax as per regulations.
Ensure full awareness of all products provided and is constantly updated on all changes and amendments on product features, procedures and processes.
Promote company products by providing consistent, accurate and transparent information to customers.
Maximize cross selling growth of existing customer base (ETB) and identify new potential selling opportunities.
Ensure right segmentation to match customer profile.
MBA programs typically include core classes in accounting, management, finance, administrative tasks, marketing and business law with a focus on leadership, planning, business strategy, operations management, administration, organizational behavior, and the more human sides of running large or small companies.
Bachelor of Commerce program prepares for a career in accounting, banking, financial management, information systems and management. Compulsory courses in the degree build a solid foundation of business skills that we will apply to many decisions and issues in the contemporary business environment.