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Aamir Ghazanfar, Back office operations

Aamir Ghazanfar

Back office operations·ARY EXCHANGE COMPANY

Kuwait

Diploma, Anti money laundering and terrorist Financing

Work experience

Total years of experience: 7 years, 1 months

Back office operations

January 2012 - January 2019

ARY EXCHANGE COMPANY

Al Farawaniyah, Kuwait

January 2012 - January 2019

Assume overall responsibilities’ and manage day to day operations of the branch and ensure that all operations are carried out effectively & efficiently
Ensure that timely & quality services are rendered to all the customers of the branch.
Assist in developing operational strategies and plans related to branch
Review daily activities, reports & evaluate branch performance.
Ensure that branch achieves financial and operational goals.
Ensure that the book of accounts & records are maintained properly in the branch.
Perform other tasks as delegated by the Operations Head from time to time.
Expert in processing international bank transfer and other bank remittance and payments.

Company industry:
Economics & Financial Consulting
Job role:
Administration

Customer Service Representative/Helpdesk:-

February 2015 - May 2016

Olympia Operation Suite

Al Kuwait, Kuwait

February 2015 - May 2016

Answering all inquiries about the service offered by the company through phone call and email.
 Attending to all tenants complain regarding the problem they encounter from their shops like electrical and technical problems.
 Achieve and maintain high customer satisfaction level.
 Recording all the tenants’ complain using CAFM software.
 Support the complex management in daily operation.
 Provide periodic visibilities report.

Company industry:
Real Estate
Job role:
Customer Service and Call Center

Branch Operations

October 2013 - December 2014

UAE EXCHANGE CENTER W.L.L.

Al Farawaniyah, Kuwait

October 2013 - December 2014

Assume overall responsibilities’ and manage day to day operations of the branch and ensure that all operations are carried out effectively & efficiently
Ensure that timely & quality services are rendered to all the customers of the branch.
Assist in developing operational strategies and plans related to branch
Review daily activities, reports & evaluate branch performance.
Ensure that branch achieves financial and operational goals.
Ensure that the book of accounts & records are maintained properly in the branch.
Perform other tasks as delegated by the Operations Head from time to time.
Expert in processing international bank transfer and other bank remittance and payments.

Company industry:
Financial Services
Job role:
Customer Service and Call Center

Education

American EUROPEAN Academy

January 2019

January 2019

Diploma, Anti money laundering and terrorist Financing

Kuwait

AML- TF

INSTITUATE OF BANKING STUDIES

December 2012

December 2012

Diploma, Combating Money Laundering and Terrorist Financing

Kuwait

GPA (percentage): 100%

GPA (percentage): 100%

Combating Money Laundering and Terrorist Financing

PAKISTAN SCHOOL & COLLEGE, KUWAIT

August 2010

August 2010

High school or equivalent, Commerce

Kuwait

GPA (percentage): 60%

GPA (percentage): 60%

Higher Secondary School Certificate Intermediate commerce

Skills

Customer Service

Expert

Team Leadership

Expert

Management

Expert

Teamwork

Expert

Administration

Expert

CASHIER

Expert

EXCEL

Intermediate

Customer Service

Expert

Management

Expert

Teamwork

Expert

Administration

Expert

Team Leadership

Expert

Languages

Urdu

Expert

Arabic

Intermediate

English

Intermediate