Aamir Salam

Maintained high-availability AWS cloud
infrastructure for enterprise SaaS
applications using Terraform and Ansible,
ensuring system reliability, scalability, and
security in line with SRE principles.

Managed application configuration and
CI/CD-driven deployments (Jenkins/ GitLab),
implementing automated pipelines and
infrastructure as code to support seamless
release and upgrade cycles.

Optimized performance by leveraging
Datadog, Sumologic, and Kibana for
observability, real-time monitoring, and log
analytics, driving proactive incident
prevention and improved MTTR.

Troubleshot and resolved production issues
in distributed containerized environments (
Kubernetes, Openshift).

Designed and implemented operational
automations using Python and Shell
scripting, reducing manual intervention and
improving deployment and monitoring
efficiency.

Administered SSL certificates, IAM roles,
and security configurations to maintain
compliance and secure cloud-native
resources.

Collaborated cross-functionally with
Support, Engineering, and vendors to ensure
SLA adherence, container platform
reliability, and continuous performance
improvements.

Collaborated closely with third-party
vendors to ensure timely resolution of
escalated issues and continuous support for
critical systems.
Managed incidents via ServiceNow,
adhering to ITIL standards, and resolved
high-severity incidents within SLA,
reducing operational risk.

Managed and supported Production and
Development environments of Oracle 10g
& 11g databases, ensuring availability,
performance, and reliability.

Coordinated daily Incident Management
activities and contributed to Problem and
Change Management processes in line with
ITIL best practices.

Collaborated with cross-functional
engineering teams to troubleshoot and
resolve complex system-level issues,
applying strong analytical and problem-
solving skills.

Delivered on-call and 24x7 production
support, ensuring adherence to business-
critical SLAs and minimizing downtime for
customers.