Customer Service Engineer
R.K Engineers
Total years of experience :9 years, 2 Months
Provide Technical Support for Products.
Completed On-Site Diagnostics and Service Calls.
Supervised deployment and upgrade of 400 desktop systems, streamlining OperatingSystem environment along with distribution of new software applications, patches andupdates.
Established, documented and maintained organization's hardware and softwarestandards allowing for a reduction in overall support call volume.
Lead, develop and mentor providing career growth opportunities for all technicalsupport staff.
Resolved 98% of assigned work orders on first call.
Provide desk side and remote support for end user problems.
Provide support for desktop computer operating systems Microsoft Apps andhardware/peripherals
Maintained confidentiality and discretion when working with passworded or sensitivematerials.
Continually updated personal knowledge of computing hardware operating systemsand software.