Office Manager
ARAY GULF FZE
Total years of experience :19 years, 3 Months
• Strong ability to manage office functions.
• Overseeing the entire facilities management including the 2 offices and 3 warehouses.
• Ensuring that the facilities are safeguarded & insured as per the standards set by JAFZA.
• Responsible for timely registration and renewal of Lease Agreements, Trade licenses, Insurance Policies, Fire & Safety Certificates, Employee Visas, Vehicles, etc.
• Responsible for Human Resource Management, which includes Staff Accommodation, Medical Insurance, Leave, Training & Development, etc.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve personnel’s overall performance.
• Handled all supply management, including ordering and sourcing vendors implemented a pull system that cut costs by 30%.
• Coordinated and aligned corporate and office schedules and disseminated important work information to employees.
• Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
• Prepared meeting rooms and materials and recorded important information.
• Developed standard operating procedures for all administrative employees.
• Conducted market analysis to understand market dynamics, and demand-supply trends to finalize product mix.
• Was responsible for Forecasting based on market analysis and channel requirements.
• Research industry and marketplace trends to develop marketing solutions and enhance business operations.
• Assessed marketing copy, art camps, and final designs and compared them with established specifications.
• Maintained a complete database of files, contracts, and project materials.
• Periodically visited markets to ensure proper branding & product display, marketing communications (ATL & BTL).
• Maintained documentation, detailing assignments, and in-progress work and completed project milestones.
• Organized products launch, road shows, and other creative marketing campaigns.
• Responsible for weekly PSI Analysis and Reports to suppliers.
Attending Calls to schedule and confirm appointments for consultation.
• Responsible for managing Case Histories, Medical Reports, and Insurance
Claims.
• Assisting customers in understanding the nature of their visit and
recommending the right physician.
• Arranging Hospitals Admissions and Surgeries, as prescribed.
• Overseeing Cashier Responsibilities, maintaining the Daily Cash Register,
Expense Vouchers, etc.
• Responsible for Office Stationery and Refreshments and replenishment of
stocks.
Receiving Guests upon arrival and assisting them with the check-in formalities.
• Completing proper and thorough check-out upon completion of stay.
• Attending to calls and providing all necessary information and helping them in
booking, if required.
• Reporting customer grievances and complaints to the right department for
quick and necessary action.
• Escalating sensitive issues to the higher management for immediate action.
• Ensuring that the Hotel’s Reputation is not tarnished.
• Maintaining the in-house Logbook daily.
• Attended training and seminars regularly.
• Working within the framework and guidelines of the hotel.
